Estefania Palacios, Mba Email & Phone Number

Oakville, ON, CA

Canada

As a Customer Experience Intern at Kinaxis, I am currently working on the development of a community platform aimed at enhancing user experience and increasing engagement. The platform is designed to address challenges like siloed communities and low engagement by providing personalized networking and seamless access. The project is in progress, with.

Greater Toronto Area, Canada

As Director of Strategy at Langlois Home Improvement, I lead the development and execution of business strategies, focusing on financial management, operations, and company growth. I oversee the creation of financial statements, budgeting, and forecasting, ensuring accurate project cost tracking and profit margin calculations. I also manage payroll.

Mississauga, Ontario, Canada

• Completed two terms with FedEx Canada: 1. January 2023 - April 2023 and 2. September 2023 - December 2023
• Mitigated and reduced compliance issues at last mile stores by 80%, as well as discovered an underlying backend issue causing discrepancies, through conducting weekly analysis of stores not meeting service levels
• Created survey, analyzed data using Excel and Qualtrics, developed recommendations for program enhancement and partnership satisfaction, and presented it to management
• Streamlined audience-tailored job aids and peak season reminders for couriers resulting in lowered final mile delivery costs
• Researched and discovered an untapped area of volume increase, accurately forecasted potential quarterly volume growth, and presented both short- and long-term strategies to management

St. Catharines, Ontario, Canada

• Helped small to medium sized businesses primarily in the increase their ROI by an average of 3x through reviewing past strategies, providing budget recommendations, improving targeting and creative

• Identified a need for hands-on tutoring for young children in Brampton, and introduced an approach using educational toys/tools in addition to traditional worksheets to enhance both academic and motor skill development
• Designed and implemented a comprehensive and customized curriculum tailored to meet the unique learning needs of each student
• Monitored and assessed students progress, providing timely feedback and implementing interventions as required
• Executed full-cycle social media marketing strategy resulting in an average of ten monthly calls with a 70% conversion rate
• Managed the financial aspects of the business, including budgeting, invoicing, and expense tracking

Toronto, Ontario, Canada

• Collaborated with the executive, marketing, software development teams in the planning, design, implementation, and testing phases of the Immproved software and released a beta version in six months to accelerate the.
• Took manual process of retainer agreements and implemented atomization of the drafting, delivering, signing, and reception of retainer agreements to ensure a quicker close of leads
• Achieved functional cohesion by creating, implementing, and auditing standard operating procedures, including human resources practices and task specific procedures for the administrative, sales, and case management.

• Developed a precedent library for the ease of reference of analysts usage to accelerate the application process
• Prepared applications and drafted accompanying letters of explanation for temporary foreign workers of printing and machine maintenance

• Improved the access of depositions during court hearings through the development and implementation a system
• Digitized the firm’s filing system and trained all staff on the new system to reduce operational costs of printing and machine maintenance

Brampton, Ontario

• Aided community members with resolving concerns with their city accounts and subscribed programs
• Assisted clients with registering for/withdrawing from programs, booking facility rentals, the self-serve online system, etc.

Master Of Business Administration - Mba

Bachelor Of Arts - Ba, Maj/Min Human Rights And Equity Studies & English

Master Of Business Administration - Mba

Activities and Societies: Diversity, Equity, and Inclusion Director of Operations