Steve Sullivan Email & Phone Number

Columbus, OH, US

Denver, Colorado, United States

New York, New York, United States

• Developed virtual instructor-led onboarding program for 400+ global users of target Enterprise client (Anheuser-Busch InBev) that decreased Customer Support requests by 75% within the first 2 months of product use
• Collaborated with Product, Engineering, and Marketing teams to lead internal trainings and communications for Sales, Customer Success, and Enablement teams, including 30+ monthly platform updates with frequent changes.
• Established translation and globalization process to scale Education and Support content while implementing Single-Sign On (SSO) to increase access, improve user experience, and enhance security for all clients.

New York, New York, United States

• Designed 11 product-based training courses and 2 role-based certification programs that drove a 90% increase in product confidence for platform users of global Enterprise clients (Johnson & Johnson, L’Oréal, and.
• Stood up the company’s Customer Education function within first 6 months, hiring two new team members, and launching an on-demand learning platform, VidMob Genius, which drove an 80% Customer Satisfaction Score

New York, New York, United States

ASAPP – Generative AI for Contact Centers; Produced and edited 25+ testimonial videos for marketing and recruiting campaigns involving high-profile investors, clients, executives, and employeesMetadata – The Marketing OS for B2B Software; Produced and edited 10+ episodes of the B2B Category Creators Podcast featuring high-growth SaaS marketers and.

Chicago, Illinois, United States

• Developed and executed company brand identity and video content strategy across 10 global industries
• Created first-of-its-kind, original digital video series in the Industrial AI space
• Worked with Industry Marketers to produce video case studies and testimonials
• Implemented and maintained secure video management system to track and analyze performance across marketing channels to make better video marketing decisions
• Conceptualized and produced digital media assets, including marketing and recruiting campaigns, customer training and education materials, sales collateral, product demos, interactive experiences and podcasts

Chicago, Illinois, United States

• Facilitated all creative media production (video/audio/photo/interactive), digital media programs, initiatives and strategies across Uptake’s growing portfolio of products and services, both internally and externally
• Produced media end-to-end including project concepting, budgeting, scheduling and management, asset coordination, production (scripting, lighting, filming, recording and editing, approvals, distribution, and cataloging

Chicago, Illinois, United States

• Managed full-service digital production teams for national advertising, branding solutions, digital content and other forms of visual communication resulting in increased exposure for and retention of clients
• Recruited talent, including design, animation & visual effects artists from Chicago to execute both small and large scale commercial campaigns efficiently

Chicago, Illinois, United States

The Jamz, TV Series – Consulting Producer of 4-episode TV Series, streamed on Netflix (2016) and Amazon Prime (2018)Toy Box Theater, Web Series – Producer of 6-episode Web Series, honored at LA Film Festival Launchpad for Emerging Artists (2015)Young Couple, Web Series – Producer of 13-episode Web Series, awarded Best Web Series by the Chicago Reader.

Chicago, Illinois, United States

• Developed eLearning modules for students of all ages utilizing instructional design methods, interactive games, and exams
• Produced digital video content for DePaul University Library website

Chicago, Illinois, United States

• Consulted on Film, TV, and Internet media ventures including viral campaigns, episodic series, and works for festival distribution
• Recruited talent, including: writing, acting, directing, composing and editing artists from Chicago, New York, and Los Angeles to execute concepts effectively

Los Angeles, California, United States

• Coverage writer for studio & independent Film & TV scripts
• Executive assistant duties, including: managing phone lines, scheduling calendars, developing pitch decks, creating casting grids, and making client runs for highly influential artists in Hollywood

Chicago, Illinois, United States

• Developed eLearning modules for Clinical Research Coordinators around the world utilizing instructional design methods, interactive games, and exams
• Managed the execution of live and virtual seminars, courses, and events
• Built and maintained website and e-commerce learning management system
• Taught new students best practices in online learning

Chicago, Illinois, United States

• Quality assurance
• Video producer
• Office administration

Mfa, Digital Cinema - Producing Concentration

Ba, Communication & Culture, Music