UTSA-COEHD (College of Education and Human Development), San Antonio, TX 2014 – PresentThe University of Texas at San Antonio is a multicultural discovery enterprise institution with nearly 31,000 students. It is the largest university in the San Antonio metropolitan region. COEHD is one out of ten academic colleges at UTSA.Information Technology Associate IApply technical skills and knowledge to provide IT support and database management within COEHD Labs department. Manage laptop check-out program for COEHD, computer and software inventory, and maintain WASP database. Deliver direct technical assistance to computer users (faculty, staff, & students) with first-level tech support and training.• Hired to manage, streamline and perfect the laptop check-out program, which was completed by 2015.• Maintain and secure check-out inventory valued at more than $270,000 and responsible for hardware and software installation, maintenance and deployment.• Created standard operating procedure manual for check-out program.• Perform laptop check-out process with client and enforce agreement terms, as well as maintain equipment functionality if needed.• Configured, managed and troubleshot peripheral devices to include hardware replacement to restore communications systems• Provide computer help desk support and technical training at end-user request.• Create, document, and resolve help desk tickets using Windows System Center Service Manager.

SRSU-RGC SBDC, Eagle Pass, TX 2010 – 2014The Sul Ross-Rio Grande College Small Business Development Center (SBDC) is a premiere service provider to small businesses in the Middle Rio Grande Region.Administrative SecretaryDelivered a diverse range of administrative, operational and technical support on behalf of this business advisory service. Provided administrative assistance with calendar management for business advisors, travel arrangements, data entry, and customer support.• Managed daily office operations by receiving and directing business clients and supervising student workers to stay organized and help create a productive environment.• Maintained and input client information into WebCATS database, managed file maintenance of confidential client information and followed up with clients with satisfaction survey.• Handled all travel, purchasing and some HR issues to facilitate business trips, order and receive supplies for department to continue business operations, and managed student worker schedules and timesheet approval.