-Troubleshot multiple systems, multiple Windows platforms, Active Directory, DNS, DHCP and other issues.-Oversaw patch management, IAVA and security hardening of Windows systems.-Worked on the backup and restoration of various network systems.-Performed installation, configuration, operation and maintenance of network-launched userapplications.-Rolled out operating system upgrades both through pushing and manual installs.-Supported counter narco-terrorism networks seizing $4.3B in narcotics yearly.-Controlled, maintained, and restored four LAN’s and 50 voice and data circuits.-Provided and maintained IT support for 800+users spanning across 4 networks in 40 different countries.

-Managed operations and maintenance on 665 servers on $10B network supporting 845k users.-Maintained a $7.6M Active Directory, virtual private network (VPN), Domain Controllers (DC)and mobile tech environment.-Directed 121 Network Control Centers with optimizing services across the Air Force Information Network (AFIN).-Resolved VIP VPN outage and coordinated fix actions with commercial vendor that restoredservice for 400 users/6 locations.-Expedited 9 critical change requests across 17 sites in support of AFIN change operations.-Approved HQ ACC Firewall change which negated vulnerabilities across 30 servers.-Implemented proxy exemption policy to enable record sharing for 20 sites.-Chaired the Change Advisory Board to approve Directory Services changes across all 128 AirForce bases

-Reviewed/Approved change requests for the entire Air Force Information Network (AFIN)across 128 locations worldwide.-Led the daily Change Advisory Board that enforced the Change Management workflowstandards.-Conducted Change Sponsor training to ensure a standardized process across the AFIN-Single point liaison for the Change Management process, tracked all change requests andprovided oversight and updates to all parties