Ethan Burns Email & Phone Number

Washington D.C. Metro Area

- Manages technical standards projects in support of NAVSEA, including tracking project status from initiation to completion, maintaining all project files, coordinating technical review sessions with industry and Government personnel, incorporating technical changes, and reviewing each document to ensure compliance.-Has managed and coordinated the review of over 150 documents to date, including Defense Standardization Program (DSP) documents, NAVSEA Standard and Type drawings, NAVSEA Instructions, NAVSEA Technical Manuals, and Ship Specification sections.-Facilitates weekly technical review meetings, including maintaining the list of interested stakeholders, taking roll, incorporating technical changes to the document, and recording and circulating meeting minutes and action items.

Utilized industry knowledge to clearly communicate contract changes in customer friendly terms. Accurately documented case status to ensure effective communication between departments. Crafted new product training materials based on customer feedback to improve client retention.

Fredericksburg, Va

Analyzed sales data to track trends, determine areas of improvement, and create coaching plans. Worked with other coaches to develop training documents tailored to new sales associates. Provided direct feedback to new agents to improve call flow and ensure quality compliance.

Fredericksburg, Va

Researched and interpreted insurance contract language to provide accurate customer solutions. Improved client understanding by clearly explaining complex insurance theory in simple terms. Provided follow up communications by phone and email, checking for compliance with company standards

-Managed 3-4 Lab Operators, assigning proctors for testing -Adjusted the size of the proctoring section according to need and deadlines-Ensured building security by checking in all students and visitors-Proctored the student testing section

Bachelor Of Arts (B.A.), English Language And Literature, General

Business Administration And Management, General

Part Time Supplementary Courses in Business Administration