In my role at Rackspace my team has a number of functions across Professional Services including Pre-Sales, Project Delivery, Partner Management, Technical Consulting and Engineering. I am responsible for a team, delivering successful projects across many customer verticals such as Finance, Banking, Energy, E-Commerce and Infrastructure Services.In addition to managing a team day to day, I am involved as a consultant or advisor across a range of engagements covering Cloud Migrations… Show more In my role at Rackspace my team has a number of functions across Professional Services including Pre-Sales, Project Delivery, Partner Management, Technical Consulting and Engineering. I am responsible for a team, delivering successful projects across many customer verticals such as Finance, Banking, Energy, E-Commerce and Infrastructure Services.In addition to managing a team day to day, I am involved as a consultant or advisor across a range of engagements covering Cloud Migrations, Application Transformations, Managed Services (load testing, security services) and Consulting Services.Responsibilities: • Orchestrate and support wider sales and delivery efforts inclusive of holistic IT operations, consolidation, transformation, DevOps implementations, cloud migrations and lifecycle solutions for existing and potential customers.• Capture all aspects of Rackspace Professional Services engagement delivery costs and receive appropriate financial buy in necessary from Finance, Sales, and Support teams.• Supports presales efforts and delivers proposals, RFP/RFI responses, business case development, Statements of Work (SoW) inclusive of overview, scope, duration, activities, assumptions deliverables, resources, mitigation of shared risk, terms and conditions, assumptions, pricing, and executive summaries • Responsible to build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations.• Providing project management services for ASX 100 customer engagements• Supports presales efforts and delivers proposals, RFP/RFI responses, business case development Show less

UltraServe are the global hybris (an SAP company) IaaS / PaaS / SaaS experts and one of the largest Amazon Web Services (AWS) Cloud Managed Service Providers in Asia Pacific.Their primary service offerings include: * SmartStack for hybris: The world's first hybris PaaS with features including rapid deployment, CI/CD frameworks, truly immutable infrastructure, blue/green deployments allowing for session persistence, auto scaling, social scaling, automated platform testing and 24… Show more UltraServe are the global hybris (an SAP company) IaaS / PaaS / SaaS experts and one of the largest Amazon Web Services (AWS) Cloud Managed Service Providers in Asia Pacific.Their primary service offerings include: * SmartStack for hybris: The world's first hybris PaaS with features including rapid deployment, CI/CD frameworks, truly immutable infrastructure, blue/green deployments allowing for session persistence, auto scaling, social scaling, automated platform testing and 24 x 7 Infrastructure and application support.* Managed AWS: Adobe Experience Manager (AEM) and One View Commerce (OVC) expertise with industry leading SLA's* Managed AWS: General Support Services with 24x7 ITIL aligned support desk* Professional Services including: Architecture; Migration; Load, Stress and Penetration testingwww.ultraserve.co Show less

As the PMO manager I was responsible to create the Project delivery standards, enforce governance, act as a pre-sales project resource, in addition to being as a Senior Project Manager to internal and customer projects. • A member of the senior management team at Ultra Serve developing team strategy aligned to organisational goals.• Creation of and monitoring of team budgets• Developing project standards and templates• Project Governance across the team of Project… Show more As the PMO manager I was responsible to create the Project delivery standards, enforce governance, act as a pre-sales project resource, in addition to being as a Senior Project Manager to internal and customer projects. • A member of the senior management team at Ultra Serve developing team strategy aligned to organisational goals.• Creation of and monitoring of team budgets• Developing project standards and templates• Project Governance across the team of Project Managers• Developing and communicating project plans and schedules with stakeholders • Communicating with sales, engineering and management teams regarding the status of projects• Working with internal teams to execute projects successfully• Mentoring and leading a team of successful project managers and delivery engineers. Show less

This role was primarily responsible to ensure project deliverables are met to the customers and Leighton Contractor's expectation in line with the agreed services. I managed multiple projects at a time. This includes gathering requirement for the IT infrastructure project, identifying, documenting, communicating, and managing the financial aspects of the project. I was also responsible of managing project change, risk, and scope. I had to develop a comprehensive project plan, schedule, and… Show more This role was primarily responsible to ensure project deliverables are met to the customers and Leighton Contractor's expectation in line with the agreed services. I managed multiple projects at a time. This includes gathering requirement for the IT infrastructure project, identifying, documenting, communicating, and managing the financial aspects of the project. I was also responsible of managing project change, risk, and scope. I had to develop a comprehensive project plan, schedule, and statement of works documentation. Then manage the project throughout the project phases. Ensuring project communication, implementation reviews and BAU handovers are adhered to. I was responsible for the following focus areas: Strategy and PlanningMaintain appropriate standards for each project, and contribute to the team's improvement initiatives, to support the business needs and objectivesMeasure and report project performance against KPI targets.Identify, manage, and track project risks and issues. Ensure weekly/monthly reporting is maintained to the project and management. Record and report on project outcomes and lessons learnt by completing a PIR at project closure.Contribute and participate in the development of cost saving initiatives and innovation to reduce spend.Implementing and participating in High Level ImprovementsInduct vendors and contractors into the IT Project Management process Show less

In this role I was performing the standard Desktop Support duties as well as being responsible for project co-ordination of CSR site changes. The project co-ordinating includes gathering requirements, managing of customer's expectations, working with subject matter experts to design a solution that fits the requirements, and working with management for budget approvals.Some of the projects I completed are outlined below:Site relocation of users around Western Sydney PGH Brick… Show more In this role I was performing the standard Desktop Support duties as well as being responsible for project co-ordination of CSR site changes. The project co-ordinating includes gathering requirements, managing of customer's expectations, working with subject matter experts to design a solution that fits the requirements, and working with management for budget approvals.Some of the projects I completed are outlined below:Site relocation of users around Western Sydney PGH Brick Offices New Site setup at our Sugar Australian Warehouse in Western SydneyIP Telephony installation in the Coffs Harbour Gyprock Trade CentreIP Telephony installation in the South Australian Sugar WarehousesIP Telephony installation in the Tasmanian Gyprock Trade Centre Show less

My role as a team leader saw me overseeing the running of a small team of three members. The team was responsible for all hardware / software purchasing, asset management, software and patch rollouts , 3rd level Support for Asia Pacific (package problems / 3rd level desktop), and change management within the customer service department.Some Further duties included:Holding team meetingsAssisting team members with day to day dutiesReporting to the Customer Service Manager for… Show more My role as a team leader saw me overseeing the running of a small team of three members. The team was responsible for all hardware / software purchasing, asset management, software and patch rollouts , 3rd level Support for Asia Pacific (package problems / 3rd level desktop), and change management within the customer service department.Some Further duties included:Holding team meetingsAssisting team members with day to day dutiesReporting to the Customer Service Manager for budgetingSelling / Disposing of Equipment Co-ordinating a major SOE upgrade to all of Roche Australia - 600+ Pc'sWhile performing as the Team Leader I am also still completing my previous role outlined below. Show less

My duties include maintaining the standard operating environment for all client computers in Roche Australia. This includes a large fleet of HP and Compaq desktop and laptop computers. I was also part of a group called the Regional Support Centre for supporting the Asia Pacific region. Some further duties include:Active Directory support and maintenanceRolling out standard software patches to keep a secure environmentCoordinating upgrades of softwareCompleting and… Show more My duties include maintaining the standard operating environment for all client computers in Roche Australia. This includes a large fleet of HP and Compaq desktop and laptop computers. I was also part of a group called the Regional Support Centre for supporting the Asia Pacific region. Some further duties include:Active Directory support and maintenanceRolling out standard software patches to keep a secure environmentCoordinating upgrades of softwareCompleting and checking all software package documentationPerforming Testing and providing feedback to software engineersLiaising with Global teams on pilot progress and packages status Show less

I was the senior Desktop technician of the team which meant that peers would seek my advice on many of the difficult problems. I would also frequently handle our VIP customer's queries. During my employment I have been involved in many projects one of these was an upgrade to the laptop remote connection software. I was the project leader of the software rollout and also developed documentation including Training, Time Lines, Responsibilities and Technical documentation. My other duties… Show more I was the senior Desktop technician of the team which meant that peers would seek my advice on many of the difficult problems. I would also frequently handle our VIP customer's queries. During my employment I have been involved in many projects one of these was an upgrade to the laptop remote connection software. I was the project leader of the software rollout and also developed documentation including Training, Time Lines, Responsibilities and Technical documentation. My other duties have included but are not limited to:Hardware problem diagnosis for Laptop and Desktop computersHardware service callsNetwork Printer and MFP supportMaintaining application specific serversWindows NT/2000/XP supportOffice XP SupportAfter hours support for the Asia Pacific regionSetup and troubleshooting of ADSL modem/routersRoot Cause analyses of re-occurring and difficult problems Show less

I was employed as a Mentor/Technical lead for the Platforms team looking after 15 technicians. My role was to primarily help technicians take their calls through to resolution. My other duties as Mentor included but were not limited to:Call monitoring, Increasing the technical knowledge of the team as a whole, Improving the delivery of technician's technical knowledge to the customer,On-training for revision and improvement depending on technician's needs, Help maintain… Show more I was employed as a Mentor/Technical lead for the Platforms team looking after 15 technicians. My role was to primarily help technicians take their calls through to resolution. My other duties as Mentor included but were not limited to:Call monitoring, Increasing the technical knowledge of the team as a whole, Improving the delivery of technician's technical knowledge to the customer,On-training for revision and improvement depending on technician's needs, Help maintain the high standard of KPIs, From the time; also took on the role of Technical Editor for Microsoft's Communiqué magazine. This included proof reading technical documents, testing new features and ensuring "How To" articles were trouble free and user friendly. This also required me to meet an important deadline that was achieved every month. Show less