Customer Success Account Manager
CurrentAt Veeam, I am responsible for managing relationships with clients and ensuring that their needs are met. Within this role, one must possess a unique blend of business acumen, communication skills, and technical knowledge to ensure that the client's needs are met and that the organization is meeting its goals. Working within the Customer Success and Renewals team, I also ascertain at-risk accounts, and liaise internally, as well as externally. Within Veeam, I have specific focused… Show more At Veeam, I am responsible for managing relationships with clients and ensuring that their needs are met. Within this role, one must possess a unique blend of business acumen, communication skills, and technical knowledge to ensure that the client's needs are met and that the organization is meeting its goals. Working within the Customer Success and Renewals team, I also ascertain at-risk accounts, and liaise internally, as well as externally. Within Veeam, I have specific focused accounts, but also assist my teammates within my region with identifying risk of renewals, performing retention actions to any accounts where threat has been identified, and up/ cross selling in accordance to any identified need within our client’s environment. Show less
