Fabio Domingues Email and Phone Number
Fabio Domingues personal email
- Valid
I have 22 years of experience in IT, acting in areas of Service Desk, Field Service, Implantation (Enabling) and projects, since small business to multinational corporation with acting in customers of telco, financial, automotive and retail industry. My experience consists in:• Team lead.• Management of KPI's (SLA, NPS, Response Rate, CSAT, CES, Absenteeism).• Management of incidents/requests.• Management of overtime/timesheet.• Performing trainings• Technical support to software, applications, network infrastructure, EDI (Electronic Data Interchange), B2B, B2C and Forfait systems.• Enabling of EDI flow, Forfait systems and integrations with Connect Direct Gateway.Currently, I'm acting as Business Analyst in ServiceNow project's, and I'm performing the followings tasks:• Mapping of business requirements for ITSM, App Engine and API's on the Now Platform.• Creation of business requirement document • Gathering of time estimate for development of new solutions for ITSM, App Engine and API's.• Presentation of workshops, sprint planning and sprint review meetings.• Creation of histories and tasks on the SPM (Strategic Portfolio Management).• Follow up of project's that are in progress.• I worked as developer in some projects using low-code programming. I have a bachelor’s degree in information system and Postgraduate certificate in People Management. In addition, I have the followings certifications:• ITIL v3.• Lean Six Sigma Yellow am White Belt. • Certified System Administration in ServiceNow.+55 11 98646-5465dominguf@gmail.com
Capgemini
View- Website:
- capgemini.com
- Employees:
- 232507
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Consultor De Soluções Digitais VCapgemini May 2024 - PresentSão Paulo, Brasil
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Consultor De Operações Digitais IvCapgemini Jul 2023 - PresentSão Paulo, Brasil• Mapping of business requirements.• Creation of business requirement document and gathering of time estimate for development of new solutions for ITSM(Request, Incident, Change and Problem), App Engine and API´s (Integrations with others platforms).• Presentation of workshops, sprint planning and sprint review meetings.• Creation of histories and tasks in the SPM (Strategic Portfolio Management).• Follow up of projects that are in progress.• Development of solutions using low-code programming.• QA Tester
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Consultor De Operações Digitais IiiCapgemini Jul 2022 - Jul 2023• Mapping of business requirements.• Creation of business requirement document and gathering of time estimate for development of new solutions for ITSM, App Engine and API´s.• Presentation of workshops, sprint planning and sprint review meetings.• Creation of histories and tasks in the SPM (Strategic Portfolio Management).• Follow up of projects that are in progress.
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Analista De ImplantaçãoAccesstage Oct 2021 - Jun 2022São Paulo, Brasil• Enabling of EDI flows and Forfait platform (Veragi Credito).• Integration with banks and FIDC´s.• Training to drawee and financier.• Setup of connection gateway for interchange of files (Connect Direct). -
Supervisor De SuporteOpentext Oct 2017 - May 2021São Paulo E Região, Brasil• Leadership of monitoring team (24x7) with support for global customers B2B• Leadership of support team to Caixa Economica Federal bank• Management of incidents/requests• Management of KPI´s (MTTR, SLA´s, CSAT, Response Rate, Customer Effort Score, NPS , Aging and Absenteeism)• Performance evaluation of each member from team• Hiring new employees• Creation of individual development plan, where I worked the skills necessaries for growing professional of each member from team.• Follow up of satisfaction surveys (customer experience)• One-on-One sessions with each member from team• Management of overtime/timesheet -
Analista De Suporte TécnicoOpentext Nov 2012 - Oct 2017São Paulo E Região, Brasil• Technical support to Edi products (local and global).• Management of incidents and SLA´s.• Engagement of global teams for resolution in incidents.• Engagement of NOC Team for major incidents.• As Supervisor backup, I lead the support team and reporting the KPI´s directly to Senior Manager.• Focal point from Brazil for Siebel CRM and responsible by regression tests in the tool.• I participated in the implementation project of Knowledge Center Support (KCS) for Brazil Support.
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Analista De Suporte TécnicoHewlett-Packard Mar 2007 - Nov 2012São Bernardo Do Campo, Brazil• Technical support to VIP user´s (Managers and Directors).• Troubleshooting to MS Office, MS Outlook, Lotus Notes, MS Windows and internal software’s.• Management incident´s and SLA´s.• Management of Knowledge Base and trainings for team. -
Analista De Suporte TécnicoAutonomo Feb 2006 - Mar 2007São Paulo, Brasil• Technical support to VIP user´s (Owners, Managers and Directors)• Troubleshooting to MS Office, MS Outlook, Lotus Notes, MS Windows, internal software’s, Hardware, MS Windows Servers 2003 and Network Infrastructure• Criation and customization websites. -
Analista De Suporte TécnicoEscritório Contábil Prado Ltda. Sep 2003 - Jan 2006Santo André, São Paulo, Brasil• System development to tax department.• Network administrator and technical support for MS Windows 2000 Server.• Troubleshooting to Network, Hardware, MS Office, MS Outlook, MS Windows, internal software’s for tax department, accounting department and human resources department. -
Estagiário De Suporte TécnicoAmbiware Informatica Dec 2002 - Sep 2003São Paulo, Brasil• Systems development in C# language.• Technical support to users.• Troubleshooting to hardware, software’s and operation systems as MS windows 2000 server, MS windows 98 and 2000.
Fabio Domingues Skills
Fabio Domingues Education Details
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Pós-Graduado Em Gestão De Pessoas -
Faculdades IesaManagement Information Systems, General
Frequently Asked Questions about Fabio Domingues
What company does Fabio Domingues work for?
Fabio Domingues works for Capgemini
What is Fabio Domingues's role at the current company?
Fabio Domingues's current role is ServiceNow | CSA | Business Process Analyst | ITSM | App Engine | ITIL.
What is Fabio Domingues's email address?
Fabio Domingues's email address is do****@****ail.com
What schools did Fabio Domingues attend?
Fabio Domingues attended Pontifícia Universidade Católica De Minas Gerais, Faculdades Iesa.
What skills is Fabio Domingues known for?
Fabio Domingues has skills like Itil V3 Foundations Certified, Ans, Servidor Windows, Centro De Processamento De Dados, Microsoft Windows.
Who are Fabio Domingues's colleagues?
Fabio Domingues's colleagues are Priyansh Priye, Shivam Jha, Julien Ronda, Sai Akhil Chanda, Paulina Pawlik, Ruthrapathy Ravikumar, Marieke Van De Putte.
Not the Fabio Domingues you were looking for?
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Fábio Domingues
Operations Manager | Manufacturing Process And Improviments | Industrial ManagerIndaiatuba, Sp2gmail.com, sew.com.br -
Fabio Domingues
São Paulo, Sp1vignabrasil.com.br2 +551131XXXXXX
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Fabio Teixeira
It Business And Service Manager | Infrastructure, Projects And Programs Manager | Cloud Program ManagerSão Paulo, Sp1hotmail.com -
Fábio Domingues
São Paulo, Sp1hotmail.com
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