• Head of Customer Care operations in Pakistan including emerging markets. Managing the overall operations in Pakistan and abroad. I practiced and accomplished customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and… Show more • Head of Customer Care operations in Pakistan including emerging markets. Managing the overall operations in Pakistan and abroad. I practiced and accomplished customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Meeting the highest standards of after sales services in Apac. Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes. I achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change. Show less

Managing the over all operations of one of Pakistan's first commercial Contact/ Call center. i-man international was the division of DPS an american based IT solution provider. I was in charge of line of business (LOB) of the company for developing & executing market campaigns for our US based clients. I also develop a separate lead generation group to capture IT business for the company from US market. The initial target was the fortune 500 companies.

Consumer Banking

Forex trading is the act of buying or selling currencies, commodities and precious metals. Banks, central banks, corporations, institutional investors and individual traders exchange/trade for a variety of reasons, including balancing the markets, facilitating international trade and tourism, or making a profit.