Faisal Khan Email & Phone Number

• Developed detailed UML diagrams to represent the architecture and design of various applications, improving software efficiency by 25%.
• Led the development and maintenance of web applications, ensuring robust and efficient performance.
• Directed the overhaul of a legacy system that resulted in a 70% reduction in processing times and asignificant reduction in server costs through efficient full-stack development practices.
• Implemented Junit testing to ensure the reliability and functionality of software components thatdecreased software bugs by 90% at post-launch, ensuring high-quality user experiences.
• Collaborated with cross-functional teams to deliver 15+ major projects on time and 10% under budget,through the effective use of Agile methodologies.
• Spearheaded the design and implementation of a robust metadata management framework, enhancingenterprise application interoperability and data governance across the organization.

Austin, Texas, United States

• Diagnosed and resolved hardware, software, and network- related issues in a timely manner.
• Implemented a new ticketing system that improved the resolution of technical support case by 37%, significantly enhancing customer satisfaction rates.
• Provided comprehensive technical support, resolving customer issues with speed and efficiency.
• Assisted users with hardware and software troubleshooting, ensuring a high level of customer satisfaction.
• Monitored system performance and maintained all backup systems to ensure data integrity.

Atlanta, Georgia, United States

• Implemented a responsive web design that improved mobile traffic by 30% and significantly enhanced the user experience across various devices and platforms.
• Introduced and led the implementation of an automated testing framework using Selenium and Jenkins, enhancing the QA process. This initiative reduced manual testing efforts by 70% and accelerated the overall.
• Designed and implemented a continuous integration CI/CD pipeline for automated build, test, and deployment processes, reducing deployment times by 50% and increasing deployment frequency.
• Conducted comprehensive automation testing for web applications, including functional, regressing and performance tests, which improved product quality and user satisfaction.