Felix Quist Email & Phone Number

Pittsburgh, Pa, Us

United States

Pittsburgh, Pennsylvania, United States

•Managed customer relations, contract request and rate negotiations.•Cultivated relationships with Indie Game Developers such as Rose City Games and NeoWiz to increase brand awareness via local influencers.•Insured quality of work through short iterative sprints where the customer would review the product media.•Lead an 18-month startup initiative to create a Pittsburgh based, self-managing, self-sustaining, influencer community officially sponsored by Twitch.tv.•Lead an initiative alongside the Starlight Children's Foundation to raise money for charity during an influencers' event.

Pittsburgh, Pennsylvania, United States

•Managed relationships between the back end team, and third party vendors to ensure customer satisfaction.•Identified potential risks through continuous issue monitoring and alerted the team when qualitative analysis passed acceptable levels.•Tracked and managed SLA for outstanding trouble tickets, escalated to second level teams when needed and owned cross team communication to resolve the issue.•Sponsored by management to participate in a hands-on PM workshop.

Pittsburgh, Pa

•Delivered MDM solutions and mobile device projects, resulting in a 62% decrease in total costs while increasing value to the firm.•Built the business case to charter projects for redesigning SharePoint intranet sites, to improve usability and functionality.•Leveraged communication skills to create well-built user stories, prioritizing them based on value add.•Provided technology training for new employees and additional training for new software or workflow changes.•Defined Scope for new and existing system modifications, prepared status reports, presentations, and Project demonstrations for senior managers, partners, and stakeholders.•Coordinated 5 technology projects and 2 business process improvement projects.

Pittsburgh, Pa

• Facilitated communication between field technicians and steel plants workers to minimize downtime and reduce delay in optimization or repair requests.• Assisted in migration of systems from Novell Domain Services to Active Directory Services.• Identified and solved technical issues using a variety of diagnostic tools and tactics.• Resolved issues and escalated problems with knowledgeable support and quality service.• Provided Tier 1 IT Support to non-technical internal users through remote support services.

Mechanicsburg, Pa

• Assisted in maintaining UNIX based storefront systems and responded proactively to potential issues. • Monitored remote drives for potential disk failures and issued service requests.• Performed Failovers when store systems were beyond the ability of remote repairs.• Provided store employees with remote support for pharmacy and front-end systems. • Assisted on site technicians with valuable insight and assisted in restoring functionality at downed locations.

Bachelor'S Of Science, Information Technology

Activities and Societies: Anime Club

Associate'S, Information Technology - Computer Network Systems

GPA 3.38

Education record

Activities and Societies: French Club