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Fernanda Moraes Email & Phone Number
Customer Success Manager
at
TIVIT
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✓ Verified May 2026
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Current company
Role
Customer Success Manager
Location
São Vicente, São Paulo, Brazil
Company size
Who is Fernanda Moraes? Overview
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Quick answer
Fernanda Moraes is listed as Customer Success Manager at TIVIT, a company with 12521 employees, based in São Vicente, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Fernanda Moraes.
Fernanda Moraes previously worked as Customer Success Manager ☁️ at Tivit and Services Management Delivery Manager at Tivit. Fernanda Moraes holds Bacharel Em Ciências Da Computacao, Information Technology from Universidade Católica De Santos.
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TIVIT
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Profile bio
About Fernanda Moraes
In 2001, working as an intern in DELPHI programming, I had the opportunity for professional development, but the programming activity was still not what completed me....In 2004 I started my career in Telecommunications, working in customer service. At that time I discovered my personal motivation, the relationship with customers, making their lives better through the use of technology.To this day, what makes me happiest is seeing my customers satisfied with the services provided. 🤜🤛The journey 🚀 continued and I migrated to IT, acting as a CMDB Manager. I achieved over 98% efficiency in CMDB audits for months in a row. Although I managed to return to IT as I always wanted, I still missed the human relationship with customers.In 2011 I was invited to return to Telecommunications, this time to manage a contract signed in a bidding process with Petrobras. I accepted the challenge in managing the CCTV Maintenance contract. In this opportunity I was able to manage people, have relationships with customers in addition to playing the role of owner of the contract.In 2013 I returned to IT to coordinate infrastructure projects until 2015, I coordinated the implementation of several tools, such as SAP, QLIK, MES and infrastructure solutions WAAS, STORAGE, HPSIM among others. I had previously been invited to join the Service Delivery Manager team, but in 2015 I accepted the invitation where I could work in account management: always aligned with the specific needs of the customers' business, engaging the teams in favor of the customer, promoting communication, identifying needs and improvements in processes and services, developing strategies for financial return and growth, focusing on improvements in user experience.In 2021 with the transformation of the sector and the emergence of the Customer Success concept I can really say that I am exactly where I always wanted to be, the customer culture at the center and customer-oriented actions is what I always wanted.The journey doesn't stop here.... 🚀☁️
Listed skills include Microsoft Project, Itil, Pmi, Pmbok, and 16 others.
Current workplace
Fernanda Moraes's current company
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Tivit
10 roles
Fernanda Moraes work experience
A career timeline built from the work history available for this profile.
Customer Success Manager ☁️
CurrentAs a Customer Success Leader, I am responsible for engaging the CSM team to provide supportto our customers and ensure their success as we expand our service portfolio. Responsible for engagement strategies and touchpoints that ensure that each customer is supported throughout their journey of consumption of ☁️ Cloud and 🔐 CyberSecurity services..
Sep 2021 - Present
Services Management Delivery Manager
Establish high-level relationships with customers and ensure delivery of services on time and with agreed quality. Participation in steering and governance committees. Responsible for the success of client projects, responsible for driving specific client initiatives. Develop in-depth understanding of the client's business, strategies and objectives..
Dec 2015 - Sep 2021
Project Coordinator
Project Management in the IT Infrastructure area of TIVIT, working with customers of the Votorantim group. Acting in more than 50 projects, Scope Mapping, Risk Mitigation, Monitoring of Execution with the technical areas involved and direct relationship with the client during the projects. Responsible for controlling scope, time, costs, risks and preparing.
Jul 2013 - Nov 2015
Project Coordinator
Gerenciamento de Projetos na área de Infraestrutura de TI da TIVIT, atuando nos clientes: GOL Linhas Aéreas Inteligentes, Embraer e Votorantim Cimentos.
Jan 2013 - Jun 2013
Coordenadora De Serviços
Atuando pela empresa LabTelecom Responsável pelo gerenciamento do contrato de manutenção corretiva e preventiva de CFTV com a Petrobras; Planejar/Coordenar as atividades relacionadas à todos os serviços pertencentes ao escopo do contrato estabelecendo prioridades; Alocar e distribuir atividades entre as equipes conforme demanda e cronograma; Manter.
Mar 2011 - Aug 2012
Cmdb Manager
Responsible for the integrity of the BDGC (Configuration Management Database) database and for ensuring that only authorized and identified configuration items can be accepted in the operational environment. Inventory control of hardware and software licenses. Emission of management reports using Advanced Excel.Invoice issuance using SAP/R3.Manager.
Jan 2009 - Mar 2011
Técnica Em Videoconferência
Responsável pelo apoio técnico aos usuários do sistema de videoconferência da Petrobras. Desenvolvimento de um Banco de Dados em Microsoft Access para controle dos ramais telefônicos da Refinaria. Atendimento aos usuários de Rádio Trunking e Celulares, responsável pelo envio e recebimento da assistência técnica, habilitação e configuração dos.
Mar 2006 - Jan 2009
Técnica De Telecomunicações E Informática
Iob Concursos Marcato
Atuando pela empresa: CPC - Curso Preparatórios para Concursos -Responsável pela execução e manutenção da videoconferência e pelo apoio técnico aos alunos.Monitoramento de aparelhos de recepção de satélite e distribuição no ambiente. (IRD, Projetores, Amplificador e Mesa de Som)Atendimento a novos clientes, recebimento de mensalidades, venda de.
Mar 2004 - Jun 2005
Desenvolvedora Delphi
Mbm Systems
Levantamento de requisito através da técnica questionário.Desenvolvimento de um software que gerencia e controla os pacientes de um centro.Desenvolvimento de um software interno que gerencia e controla o histórico diário dos técnicos.Ferramenta utilizada Delphi
Jan 2001 - Jul 2001
1 education record
Fernanda Moraes education
FAQ
Frequently asked questions about Fernanda Moraes
Quick answers generated from the profile data available on this page.
What company does Fernanda Moraes work for?
Fernanda Moraes works for TIVIT.
What is Fernanda Moraes's role at TIVIT?
Fernanda Moraes is listed as Customer Success Manager at TIVIT.
Where is Fernanda Moraes based?
Fernanda Moraes is based in São Vicente, São Paulo, Brazil while working with TIVIT.
What companies has Fernanda Moraes worked for?
Fernanda Moraes has worked for Tivit, Conquest One, Petrobras, Stefanini, and Iob Concursos Marcato.
How can I contact Fernanda Moraes?
You can use AeroLeads to view verified contact signals for Fernanda Moraes at TIVIT, including work email, phone, and LinkedIn data when available.
What schools did Fernanda Moraes attend?
Fernanda Moraes holds Bacharel Em Ciências Da Computacao, Information Technology from Universidade Católica De Santos.
What skills is Fernanda Moraes known for?
Fernanda Moraes is listed with skills including Microsoft Project, Itil, Pmi, Pmbok, Scrum, Relacionamento Com Cliente, Metodologia Pmbok, and Project Coordination.
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