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Fernando Silva is listed as Technical Support Analyst at Lanlink Informática, a company with 760 employees, based in Londrina, Paraná, Brazil. AeroLeads shows a matched LinkedIn profile for Fernando Silva.
Fernando Silva previously worked as Workplace Analyst at Atos and Advanced Support Analyst at Atos. Fernando Silva holds Técnico Em Informática (Nivel Técnico), Information Technology from Epesmel.
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Proficient in providing advanced computer services, formatting, installing, and configuring software and hardware, while guiding users on specifications and necessary commands for their utilization. Over 7 years of experience in public service and user support, including access control such as email creation, user management (Active Directory/FileServer), ServiceNow, SLA/KPI management, and control of reports and service queues.
Listed skills include Web Design, Adobe Photoshop, Adobe Illustrator, Microsoft Office, and 5 others.
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A career timeline built from the work history available for this profile.
Londrina, Paraná, Brasil
Perform module and equipment replacement and rearrangement as per demand and prior planning; Replace supply items and perform maintenance on various equipment (such as personal computers, laser printers, etc.); Conduct minor repairs on service components provided to users (equipment, systems, technical/documentation, etc.); Install and configure software.
User support and access control, including email creation, user management, VPN access control (user management in Active Directory/FileServer/Azure), and ticket management in ServiceNow.
Install and configure software on user personal computers; Generate and apply computer images; Clarify customer doubts regarding configuration, installation, operation, and maintenance of equipment and components; Execute backup execution and restoration, and routine periodic procedures; Prepare configuration and operation instructions for equipment and.
Londrina
Focused on direct user support, resolving issues quickly and efficiently.Configured software and hardware, guiding users on specifications and necessary commands for optimal use.Make contact with users to obtain additional details about requests not provided during the initial contact in an attempt to solve the problem; Provide guidance and tips on using.
Londrina E Região, Brasil
Responsible for working in public service, handling payments, receiving payments, closing cash registers, and issuing invoices.
Received customer calls, assisting in resolving requests.Answered customer inquiries following planned and controlled scripts to capture, retain, or recover customers.Recorded customer feedback, including criticisms, compliments, or suggestions, in proprietary systems.
Perform module and equipment replacement and rearrangement as per demand and prior planning;Replace supply items and perform maintenance on various equipment (such as personal computers, laser printers, etc.);Conduct minor repairs on service components provided to users (equipment, systems, technical/documentation, etc.);Install and configure software on.
Other employees you can reach at lanlink.com.br. View company contacts for 760 employees →
Rafael Machado
Colleague at Lanlink Informática
Cuiabá, Mato Grosso, Brazil, Brazil
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DA
Daniel Adegas Nobre
Colleague at Lanlink Informática
Manaus, Amazonas, Brazil, Brazil
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JM
Jose Mauricio Maciel
Colleague at Lanlink Informática
Fortaleza, Ceará, Brazil, Brazil
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EA
Everton Aguiar
Colleague at Lanlink Informática
Caucaia, Ceará, Brazil, Brazil
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AM
Alexandra Miranda
Colleague at Lanlink Informática
Fortaleza, Ceará, Brazil, Brazil
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PC
Paulo César
Colleague at Lanlink Informática
Belém, Pará, Brazil, Brazil
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RM
Rodrigo Melo
Colleague at Lanlink Informática
Aracaju, Sergipe, Brazil, Brazil
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AD
Antonio Dantas
Colleague at Lanlink Informática
Brazil, Brazil
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FA
Felipe Allefi
Colleague at Lanlink Informática
Fortaleza, Ceará, Brazil, Brazil
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JR
Jailma Regia
Colleague at Lanlink Informática
Fortaleza, Ceará, Brazil, Brazil
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Quick answers generated from the profile data available on this page.
Fernando Silva works for Lanlink Informática.
Fernando Silva is listed as Technical Support Analyst at Lanlink Informática.
Fernando Silva is based in Londrina, Paraná, Brazil while working with Lanlink Informática.
Fernando Silva has worked for Lanlink Informática, Atos, Farmacias E Drogarias Nissei, Vikstar Contact Center, and Hospital Universitário De Londrina.
Fernando Silva's colleagues at Lanlink Informática include Rafael Machado, Daniel Adegas Nobre, Jose Mauricio Maciel, Everton Aguiar, and Alexandra Miranda.
You can use AeroLeads to view verified contact signals for Fernando Silva at Lanlink Informática, including work email, phone, and LinkedIn data when available.
Fernando Silva holds Técnico Em Informática (Nivel Técnico), Information Technology from Epesmel.
Fernando Silva is listed with skills including Web Design, Adobe Photoshop, Adobe Illustrator, Microsoft Office, Adobe Creative Suite, Indesign, Fotografia, and Hardware.
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