Fernando Silva Email & Phone Number

Londrina, Paraná, Brasil

Perform module and equipment replacement and rearrangement as per demand and prior planning; Replace supply items and perform maintenance on various equipment (such as personal computers, laser printers, etc.); Conduct minor repairs on service components provided to users (equipment, systems, technical/documentation, etc.); Install and configure software on user personal computers; Develop scripts and packages or install software; Generate and apply computer images; Activate, test, and deactivate network points and IT equipment in general; Clarify customer doubts regarding configuration, installation, operation, and maintenance of equipment and components; Execute network cabling services such as "twisted pair 10/100 mbps" adhering to the adopted connectorization standard; Execute backup execution and restoration, and routine periodic procedures; Prepare configuration and operation instructions for equipment and software; Make contact with users to obtain additional details about requests not provided during the initial contact in an attempt to solve the problem; Provide guidance and tips on using functionalities and features available in basic software, applications, information systems, and equipment in general; Install and configure printers using the TCP/IP protocol;

User support and access control, including email creation, user management, VPN access control (user management in Active Directory/FileServer/Azure), and ticket management in ServiceNow.

Install and configure software on user personal computers; Generate and apply computer images; Clarify customer doubts regarding configuration, installation, operation, and maintenance of equipment and components; Execute backup execution and restoration, and routine periodic procedures; Prepare configuration and operation instructions for equipment and software; Make contact with users to obtain additional details about requests not provided during the initial contact in an attempt to solve the problem; Provide guidance and tips on using functionalities and features available in basic software, applications, information systems, and equipment in general; Install and configure printers using the TCP/IP protocol; Receive solutions and close incidents and requests in the Service Desk system;

Londrina

Focused on direct user support, resolving issues quickly and efficiently.Configured software and hardware, guiding users on specifications and necessary commands for optimal use.Make contact with users to obtain additional details about requests not provided during the initial contact in an attempt to solve the problem; Provide guidance and tips on using functionalities and features available in basic software, applications, information systems, and equipment in general; Receive solutions and close incidents and requests in the Service Desk system;

Londrina E Região, Brasil

Responsible for working in public service, handling payments, receiving payments, closing cash registers, and issuing invoices.

Received customer calls, assisting in resolving requests.Answered customer inquiries following planned and controlled scripts to capture, retain, or recover customers.Recorded customer feedback, including criticisms, compliments, or suggestions, in proprietary systems.

Perform module and equipment replacement and rearrangement as per demand and prior planning;Replace supply items and perform maintenance on various equipment (such as personal computers, laser printers, etc.);Conduct minor repairs on service components provided to users (equipment, systems, technical/documentation, etc.);Install and configure software on user personal computers;Develop scripts and packages or install software;Generate and apply computer images;Activate, test, and deactivate network points and IT equipment in general;Clarify customer doubts regarding configuration, installation, operation, and maintenance of equipment and components;Execute network cabling services such as "twisted pair 10/100 mbps" adhering to the adopted connectorization standard;Execute backup execution and restoration, and routine periodic procedures;Prepare configuration and operation instructions for equipment and software;Make contact with users to obtain additional details about requests not provided during the initial contact in an attempt to solve the problem;Provide guidance and tips on using functionalities and features available in basic software, applications, information systems, and equipment in general;Install and configure printers using the TCP/IP protocol;