Fernando Estrada Cabello Email & Phone Number

Mexico City, Mexico

As a passionate Cloud Consultant, I bring a combination of business knowledge and IT expertise. With a strong dedication to problem solving and a proactive approach, I serve as a vital liaison between Infor Managed Services and customers, ensuring seamless support for live ERP application software. My strong analytical skills, coupled with excellent communication skills, allow me to effectively address customer needs while maintaining service level agreements.In this role, I take on diverse responsibilities, from being the primary point of contact for incident reporting and service requests to leveraging Infor's Product Development tools to provide innovative solutions to customer business challenges. I excel at documenting issues, proactively identifying and resolving system problems, and maintaining operational documentation for future reference. By adhering to ITIL processes and fostering a team-oriented approach, I consistently contribute to improving customer satisfaction and maintaining the high standards set by Infor.

Mexico City, Mexico

As a Business Analyst for Client Services, my primary role is to support the operations and needs of our clients to achieve our Key Performance Indicators (KPIs). Additionally, I am responsible for researching the US market with the aim of increasing our flow of new prospects. I leverage CRM data, email campaigns, and digital marketing (Marketing Quality Leads) to analyze and develop effective sales strategies. With meticulous attention to detail and an analytical approach, I actively contribute to the continuous improvement of our business initiatives and the overall success of the company.

Toluca, México, México

As a Design Engineer, study, develop, lead and execute engineering changes of Thermoformed and Plastic Parts (TRIM) on developing projects; including sourcing, part engineering, cost reduction activities, quality improvement, resolution of customer reported incidents. Scope covers North America and Latin America markets (except Brazil).As VO coordinator, oversee the different cost reduction, resizing and savings activities for the entire Interior TRIM Department on all projects; reporting performed through Data processing and executive presentation of KPI's with MS PowerPoint and Power BI.

Mexico City, Mexico

Business data analysis of the Food and Beverage market. Updating, analyzing and interpreting information for decision making and strategy creation using information dashboards, actively resolving issues related to data management and process development, presenting general statistics through infographics.Responsible for establishing, preserving, developing and improving business relationships with Global Food & Beverage Key Accounts based in Mexico, primarily Non-Alcoholic Beverage and OEMs accounts. Activities include: Global Agreements, Outperform Competition, Consultative Sales, collaboration with Siemens HQ, CAM/GAM support, relationship with C-Level contacts and promote Automation, Digitalization and Energy Portfolios.

Mexico City, Mexico

Full-time working as a Trainee of the Siemens Engineering Development Program, rotating through different areas of the company, both corporate and factories, performing activities in:- Business development- Specialist Sales Engineer- PLC, VFD, Low Voltage Products- Field services- Smart measurement solutionsMarket research and reporting for decision making and development of business strategies through the processing and analysis of data generated by digital marketing tools.Sales Project in the Digital Grid Business Unit, focused on Smart Energy Metering for Qualified Users of the Wholesale Electricity Market in Mexico.

Mexico City, Mexico

Teach English language according to the Common European Framework of Reference for Languages (CEFR) at the Instituto Politécnico Nacional, specialized for engineering students at Intermediate and Advanced levels.Responsible for developing linguistic integration, lesson planning, didactic material, tests and student performance indicators.Delivery, execution and evaluation of teaching through digital and electronic resources, gamification strategies.

Mexico City, Mexico

First generation fellow of the MexCellence program between Bosch Mexico and the Instituto Politécnico Nacional

Engineering Bachelor Degree, Mechatronics Engineering

Engineering Bachelor Degree, Mechatronics Engineering

Activities and Societies: UPIITA-IPN Mini robotics club member, BEIFI IPN program scholarship member, Student Councilor of UPIITA.

Undergraduated Research Residency, Mechanical And Aerospace Engineering, Microelectromechanical Systems Laboratory

Certificate, Business Strategic Planning

Reconocimiento A La Investigación, Investigación En Campo De Helióstatos, Programa De Investigación De Verano Delfín 2016

Master In Business Administration (Mba), Business Administration, Especialidad En Administración De Las Organizaciones