As CS supervisor, I work with the objective of training, improving and developing service analysts, creating and improving service processes. In addition to implementing management and performance development flows.My main activities are:- Analyze the structure of a company, how it uses technology and what it's goals are.- Identify problems within a business, including through the use of- Persuade internal and external stakeholders of the benefits of new technologies or strategies.- Oversee the implementation of new technologies and systems.- Run workshops and training sessions.- Monitor SLAs;- Instruct the team with training for greater efficiency in service;- Develop processes to facilitate the performance of sector operations;- Measure achievements and efficiency according to our OKRs;- Prepare reports for stakeholders, leaders and for the sector itself;- Recruitment and selection.- Take our service to an increasingly humanized and personalized level;- Monitoring of app download platforms such as App Store and Play Store;- Experience with platforms such as: Freshdesk, CS, among others.- Good mood- Social Media Management- Logistics flow- Reclame Aqui

Client: Spotify- Online customer support on Twitter and Facebook with public and inbox interactions- Meetings and roundtables with clients- Helped to develop and maintain a committee for better interpersonal engagement of all advisors- Responsible for internal visual marketing and committee support- Participated in the development of the beta app Spotify Lite with customer support in portuguese and in english

Founder of A Cat in Black at Instagram: https://www.instagram.com/acatinblack/- Visual marketing administrator- Maintaining of the mirror pages at Facebook, Twitter, Pinterest and Tumblr- Reverting paid posts to donations for cat shelters