Luke Ferris Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

Canada

Calgary, Alberta, Canada

Responsible for winning, maintaining, and expanding partnerships within the Canadian market. As the Talkdesk Channel Manager for Canada, I am responsible for achieving sales,profitability, and partner recruitment while representing the entire range of Talkdeskproducts and services to the channel. Coordinating the involvement of company personnel, including sales, marketing, support, service, and management resources, in order to meet partner performance objectives and partner expectations.

Calgary, Alberta, Canada

At Talkdesk we are the disruptors of an antiquated multibillion dollar industry. Our born and bred cloud product is changing the way our customers service their customers. With over 50% of our headcount dedicated to R&D, we are able to innovate and optimize our product at an exponential rate. Our product has been recognized by Gartner, Frost & Sullivan, Forrester and Forbes.

Calgary Alberta

Reporting to the Director of North American Channel, overseeing 80+ managed service providers and IT company partners in Western Canada. Responsible for growing and maintaining the distribution channel, business development, sales and product training, platform presentations, marketing programs and direct sales. Achievements and Activities: - Easy Office Phone acquired by Jive Communications Inc. acquired by LogMeIn.- Developed and implemented custom training programs for MSP's and IT Companies addressing product knowledge, sales skills and deployment of business grade hosted PBX systems.- Grew the distribution channel within the region by 74% through MSP marketing events, presentations and personal portfolio of contacts.- Provide input and implement marketing programs as a joint project between LogMeIn and our Managed Service partners.

Calgary Alberta

Reporting to the Director of Corporate Sales, a senior B2B role managing large business segment accounts (500+ employee size), as well as hunting within the Small & Medium Business space. Responsible for maintaining client relationships, solution selling using a consultative approach, contract negotiations, device deployment and continued after care support to maintain an grow accounts. Achievements and Activities: - Support and grow existing corporate accounts by means of diversifying product offerings to extend beyond the traditional scope of smartphones and into application, mobile broadband and machine to machine offerings with growth of 15-50% in line count.- Automated employee purchase offerings across the Oil & Gas, Transportation and Education sectors through dedicated company web portals.- Coached and mentored new hires as part of the onboarding process and ongoing training.- Maintained leads, opportunities and activities in Sales Force.- Consistently a top 3 performer in Western Canada dealer sales.

Calgary Alberta

Reporting to the Director of Corporate Sales, a senior B2B role managing large business segment accounts (500+ employee size), as well as hunting within the Small & Medium Business space. Responsible for maintaining client relationships, solution selling using a consultative approach, contract negotiations, device deployment and continued after care support to maintain an grow accounts. Achievements and Activities: - Support and grow existing corporate accounts by means of diversifying product offerings to extend beyond the traditional scope of smartphones and into application, mobile broadband and machine to machine offerings with growth of 15-50% in line count.- Automated employee purchase offerings across the Oil & Gas, Transportation and Education sectors through dedicated company web portals.- Introduced a 3rd party cellular buy-back program to help build value and offset start-up costs for existing and prospective clients – a program that was adopted and taken over by Rogers corporately due to its value and success.- Coached and mentored new hires as part of the onboarding process and ongoing training.- Maintained leads, opportunities and activities in Sales Force.- Consistently a top 3 performer in Western Canada dealer sales.

Calgary Alberta

Reporting to the Vice President, responsible for all aspects of the day to day functioning of the territory. Directing operations for both the inbound and outbound sales teams and functioning as liaison between Cellcom Wireless and Rogers Communications. Analysis and implementation of action plans for problem areas through streamlined one on one training sessions, group training sessions, incentives and operational guidance.Achievements and Activities: - Responsible management for 19 retail locations, maintaining staff levels of 90+ inbound sales reps, and a team of 4-5 outbound sales reps- Direct and assist store managers regarding sales goals/targets, administrative duties and effective staff coaching- Provide necessary hands on training to managers and staff in order to meet and exceed company objectives - 25% increase year over year in sales volume and 30% increase year over year in GPM- Oversaw the start up and renovation for 6 retail locations and expansion of 11 Fido locations- Ongoing successful staff recruitment and development- Attend quarterly and annual review and planning sessions with Rogers

Education record

Education record