Management of all suppliers for postal, courier and printing services to the organisation.Reducing and controlling risks associated to these services, providing a greater understanding and overarching governance of these suppliers. Budget controller for bank wide costs associated to these streams. Constantly challenge and review opportunities to reduce costs, streamline processes and deliver improved service to customers. Key Stakeholder and initiator of a number changes and… Show more Management of all suppliers for postal, courier and printing services to the organisation.Reducing and controlling risks associated to these services, providing a greater understanding and overarching governance of these suppliers. Budget controller for bank wide costs associated to these streams. Constantly challenge and review opportunities to reduce costs, streamline processes and deliver improved service to customers. Key Stakeholder and initiator of a number changes and projects to deliver efficiency. Show less

Managing the cash requirements for Branch and ATM fulfillment, engaging with suppliers to meet all regulatory guidelines, and ensure whilst sufficient cash is held no undue risk is presented by excess stock of cash. Introduced a number of changes to streamline processes and cost savings to the organisation, whilst improving the service to customers.

Supported all administration activities and projects lead by the Head of Customer Processing England (HOPCE), which covered a number of different back office support areas (Collections, Business Lending, Account Management Services, Fraud & Financial Crime)Analysis and data gathering of performance and financial information for inclusion in monthly performance packs as senior levels. Led a number of initiatives to reduce bad and doubtful debt volumes and charges, which continue to be… Show more Supported all administration activities and projects lead by the Head of Customer Processing England (HOPCE), which covered a number of different back office support areas (Collections, Business Lending, Account Management Services, Fraud & Financial Crime)Analysis and data gathering of performance and financial information for inclusion in monthly performance packs as senior levels. Led a number of initiatives to reduce bad and doubtful debt volumes and charges, which continue to be embedded processes within the organisation. Attendance at all meetings chaired by HOCPE minutes accurately taken and distributed, all relevant actions completed. Show less

Managed a team of 12 individuals across two teams within Collections, Agency Control and Hardship who were responsible for the management of accounts which had been passed to an External Agency for debt collection, and for the accounts where the customer has instructed a third party agent to operate on their behalf. Managing the relationships with external debt collection agencies and third party agencies.Key player in the introduction of the initial project for Sale of Debt, which is… Show more Managed a team of 12 individuals across two teams within Collections, Agency Control and Hardship who were responsible for the management of accounts which had been passed to an External Agency for debt collection, and for the accounts where the customer has instructed a third party agent to operate on their behalf. Managing the relationships with external debt collection agencies and third party agencies.Key player in the introduction of the initial project for Sale of Debt, which is now an embedded process. Show less

Undertaking reviews of debt collection agencies used by the organisation to ensure compliance to all contractual requirements.

Various roles and tasks associated to the collections of arrears on accounts.