Flavio Salgado-Avila Email & Phone Number

- Worked cross-functionally with IT specialists to provide support in English and Spanish through email, telephone, and Microsoft Teams- Documented steps used to resolve user issues- Coordinated software installations and workstation deployment - Ensured internal compliance with software licensing

Athens, Georgia, United States

- Followed data entry protocols established by principal faculty member - Utilized spreadsheets to enter, gather, and cross reference data related information - Responsible for entering participant records into online database system

Athens, Georgia

- Demonstrated keen attention to issues when monitoring long distance learning calls- Handled incoming phone calls and provide technical assistance over the phone - Maintained six study rooms for student use

Atlanta, Georgia

- Developed a digital version of a process simulation used in an Enterprise Business Program Management Office workshop to promote e-learning - Self-taught animation program known as Articulate Storyline 3 and 360 to complete assigned project