Teaching cybersecurity, information technology (IT), and business analytics courses.

• Manage and supervise the Systems area of the Financial Aid office.• Leads development and technical support for all data processing and technical systems in the Office of University Scholarships and Financial Aid. • Responsible for managing operations of Banner processes to support applicant and awarding information, planning the annual system set-up and coordinating testing of new and updated processes and reports.• Develops, maintains, and continuously improves the document processing and document imaging procedures.• Develop and oversee implementation of a long term technology plan for the office.• Serve on the Strategic Planning Team for the office.

• Research, analyze, develop, and maintain innovative information systems that model complex business processes and promote administrative efficiencies. • Construct reports and reporting tools for budget related information for the staff in the supported offices, executive management, and campus community. • Prepare and maintain the University Budget Performance Reports which monitor and report salary and operating budgets and expenses. • Maintain accurate system and user documentation. • Communicate with a broad range of users about issues related to budget and financial data at a level appropriate for the intended audience. • Work collaboratively with peers in different units as needed to support initiatives which support the university's mission and strategic plan. • Assist with creating a robust computing infrastructure and providing comprehensive computer support for all of the supported areas.

• Built and maintained the domain system for the department. This involved 4-5 windows and linux servers. • Provided technical support for the faculty, staff, and graduate students in the department. • Maintained multiple computing labs which involved imaging PCs on regular intervals and keeping the software up-to-date.

• Built and maintained the domain system for the department. This involved 6-8 windows and linux servers. • Provided technical support for the faculty, staff, and graduate students in the department. • Maintained the computing lab which involved imaging PCs on regular intervals and keeping the software up-to-date. • Assisted with the writing of software for departmental use as needed.

• Provided level one technical support to end users of the personal computer software and hardware, network, the Internet and new computer technology in a call center environment. • Distributed any calls beyond level one to the desktop support technicians. • Assisted with the installation and setup of hundreds of desktop PCs during a city-wide PC upgrade cycle.