Brian Flory Email & Phone Number

United States

• Drove a 3% improvement in cost per order by integrating new efficiencies. • Boosted productivity by 12% by developing and utilizing new KPIs. • Netted a 15% increase in on-time delivery by implementing new routing. • Maintained a stellar safety record with 0 loss time incidents. • Maximized on-time performance, minimized customer wait times, and averted service disruptions by tracking and reviewing charts, graphs, schedules, and other statistics. • Elevated customer service quality by effectively handling customer and client escalations. • Bolstered operational quality and improved team efficiency by delivering business strategy and developing new systems and procedures. • Built a skilled team by recruiting, hiring, and training personnel, as well as establishing key internal functions and outlining the scope of positions for the new organization. • Strengthened workforce output by observing each employee’s individual strengths and introducing a mentorship program to coach team members on areas for improvement.

Idaho Falls, Id

• Ensured that 100% of trailers were loaded correctly for safe freight transport. • Prevented injuries by monitoring and evaluating the safety practices of each employee. • Coached employees on safe lifting techniques and provided active feedback throughout the day.• Fulfilled customer expectations by guiding team members through pickups and deliveries. • Aligned operations with daily, weekly, monthly, and annual business objectives by working closely with the Service Center Management team. • Offered feedback on ROI, MPH, Stops per hour, return shipments, missed shipments, delivery/pick-up errors, overall productivity, and more. • Conducted daily inspections to ensure compliance with local state, and federal safety regulations, as well as OSHA compliance, and DOT compliance.• Fueled continuous improvement and greater efficiency across all areas of operations. • Executed sound decisions regarding volume and production schedules. • Spearheaded all staffing matters within the department, including hiring and disciplinary actions.

Greater Denver Area

• Maintained a 100% safe freight loading and transport rate within the operation. • Enhanced safety capacity of the team by monitoring and evaluating employee performance. • Streamlined shift operations by driving efficiency for loading and unloading processes. • Monitored and maintained housekeeping within the shift to ensure safety and productivity.• Provided instruction, analyses, suggestions, and ideas for continuous operations improvements.• Performed daily inspections to ensure full compliance with local state, and federal safety regulations, as well as OSHA compliance, and DOT compliance.• Met volume demand by executing informed decisions and optimizing the employee schedule. • Inspected working conditions of tools and equipment needed for safe operation within the area and directed the correction of any improper or adverse conditions. • Comprehended and ensured compliance with company and government regulations.• Utilized a proprietary technology system to monitor freight shipments and movement. • Hired staff members as needed to fulfill volume demand.

Las Vegas, Nevada

• Supervised a 25-member team while overseeing all aspects of daily shipping operations, including the loading and unloading of outbound trailers, pallets, and inventory management. • Streamlined daily warehouse schedules and operations and assigned schedules. • Improved performance by delivering sound supervision and providing training/coaching. • Delivered outstanding customer service by monitoring work quality. • Demonstrated a sound understanding of the company quality policy.• Maintained a clean environment at all times by adhering to the Con-Way 7s program. • Communicated closely with leadership, team members, and other departments.• Implemented continuous improvement action plans.

Camp Pendleton, California