Brian Flory Email & Phone Number

United States

• Drove a 3% improvement in cost per order by integrating new efficiencies.
• Boosted productivity by 12% by developing and utilizing new KPIs.
• Netted a 15% increase in on-time delivery by implementing new routing.
• Maintained a stellar safety record with 0 loss time incidents.
• Maximized on-time performance, minimized customer wait times, and averted service disruptions by tracking and reviewing charts, graphs, schedules, and other statistics.
• Elevated customer service quality by effectively handling customer and client escalations.

Idaho Falls, ID

• Ensured that 100% of trailers were loaded correctly for safe freight transport.
• Prevented injuries by monitoring and evaluating the safety practices of each employee.
• Coached employees on safe lifting techniques and provided active feedback throughout the day.
• Fulfilled customer expectations by guiding team members through pickups and deliveries.
• Aligned operations with daily, weekly, monthly, and annual business objectives by working closely with the Service Center Management team.
• Offered feedback on ROI, MPH, Stops per hour, return shipments, missed shipments, delivery/pick-up errors, overall productivity, and more.

Greater Denver Area

• Maintained a 100% safe freight loading and transport rate within the operation.
• Enhanced safety capacity of the team by monitoring and evaluating employee performance.
• Streamlined shift operations by driving efficiency for loading and unloading processes.
• Monitored and maintained housekeeping within the shift to ensure safety and productivity.
• Provided instruction, analyses, suggestions, and ideas for continuous operations improvements.
• Performed daily inspections to ensure full compliance with local state, and federal safety regulations, as well as OSHA compliance, and DOT compliance.

Las Vegas, Nevada

• Supervised a 25-member team while overseeing all aspects of daily shipping operations, including the loading and unloading of outbound trailers, pallets, and inventory management.
• Streamlined daily warehouse schedules and operations and assigned schedules.
• Improved performance by delivering sound supervision and providing training/coaching.
• Delivered outstanding customer service by monitoring work quality.
• Demonstrated a sound understanding of the company quality policy.
• Maintained a clean environment at all times by adhering to the Con-Way 7s program.

Camp Pendleton, California