John Foley Email & Phone Number

Springfield, Il, Us

Boston, Massachusetts, United States

Supported the AMER-ANZ region as one of two members of a team serving hundreds of employees. Fulfilled IT needs for employees’ entire life cycle from pre-onboarding to offboarding, including interviewing prospective co-ops, troubleshooting employees’ issues, granting access requests, and managing IT inventory. Created a Slack-bot using AWS services and OpenAI’s Assistants API to answer employee questions relating to IT, Workplace Experience, and People Operations (HR).

Foxborough (Foxboro), Massachusetts, United States

Boston, Massachusetts, United States

Fulfilled two roles simultaneously on Onboarding and Service Desk teams. Oversaw weekly orientations for new hires in classes of 20-30 and managed shipping and assigning devices. Resolved tech issues on company devices and in conference rooms, fulfilled software and access requests for employees and workgroups, provided desk setups during return to office transition. Managed project to provide access to company store rewards for departed employees.

Millis, Massachusetts, United States

Worked in all store departments assisting customers. Trained new employees. Supervised Bakery and E-Commerce departments. Oversaw and coordinated special projects unspecific to other departments for the overall function and efficiency of the store. Communicated with customers about orders, special requests, and questions.