Forrest Davis Email & Phone Number

United States

United States

Madison, Wisconsin, United States

Responsible for file review of complex home loan applications. Efficiently communicate with customers, loan officers, agents, and brokers to obtain missing information and documentation for the loan file. Submitting loan file to underwriting for review, ensuring all compliance and underwriting guidelines are met. ● Effectively maintain a pipeline of 20-30 mortgage loans monthly.● Provide training and assistance to other Processors.● Prioritizing and managing assigned pipeline to meet anticipated closing date and performing metrics.● Ensure quality control and accuracy of loan and closing document.● SAFE Mortgage Licensing Act of 2008 certified.

Jacksonville, Fl

Served as the client’s primary point of contact during the loss mitigation process. Conducted extensive analysis of the Mortgage Assistance Application to determine the appropriate solution to mitigate the client’s delinquency. Reviewed income and expense documents, valuation reports, credit bureau reports and supporting data to determine eligibility of available workout options.• Ensured loss mitigation workout solutions were conducted within CFPB, investor, federal, and statutory guidelines.• Established trial and payment plans on approved workouts while monitoring payment transactions on performing loans.• Utilized MSP workstations to effectively manage accounts and communicate clear and concise results with internal and external clients.• Analyzed task tracking reports to ensure investor compliance. • Configured Director Smartbuttons and Loan Snapshot tools associated with Default workstations Managed Director Task Queues for task s assigned to be worked.• Assisted management with training new hires utilizing Director snapshots and configuration of smart buttons and scripts.

Jacksonville, Fl

Followed HUD regulations and adhered to CFPB guidelines to underwrite mortgage loan applications. Completed daily task reports to ensure timely completion of modification reviews and remain within compliance. • Utilized MSP Director tools configured to effectively manage a pipeline of 80-100 mortgage loans monthly.• Top producer for FHA and FNMA retention loans.• Reviewed mortgage applications and communicated details of the evaluation with the clients.• Provided financial and credit counseling to struggling homeowners..

Jacksonville, Fl

• Ensured loss mitigation workout solutions were conducted within CFPB, investor, federal, and statutory guidelines.• Effectively managed a pipeline of 50-60 mortgage loans monthly.• Decisioned mortgage applications and communicated details of the evaluation with the clients.• Provided financial and credit counseling to struggling homeowners.• Performed weekly comparative analysis of loans assigned by management to remain compliant with CFPB and internal audit guidelines.

Jacksonville, Fl

Controlled delinquencies and mitigated foreclosure loss via inbound and outbound calls. Reviewed financial data with clients and determine eligibility of short-term payment programs to cure default. Established and maintained forbearance programs to allow clients time to recover from temporary hardship.▪ Selected by lead management for the Special Projects Team, which specialized in outbound calling campaigns. ▪ Look Back Project Team; assigned to validate payment transactions, reconcile Loss Mitigation processes, and review loan screens to confirm accuracy for OCC compliance. Provided in-depth data analysis results and communicated effectively with management.▪ Worked independently, as well as within a team setting to ensure all project tasks were completed timely and efficiently.▪ Processed payment transactions.

Jacksonville, Fl

· Addressed executive level complaints via phone, e-mail, and written correspondence while maintaining a strict adherence to Federal and Statutory guidelines.· Provided support for the training and development of new hires.· Implemented procedures that improved the efficiency and quality of the Customer Service departments.· Processed an average of 80 customer e-mails each day with zero compliance issues or quality audits, exceeding departmental and company expectations with a response time of less than 48 hours.

Fine/Studio Arts, General

Cad/Cadd Drafting And/Or Design Technology/Technician