Michael Lee Email & Phone Number

Seoul, South Korea

Seoul, Korea

-Primary focal point for D&S (Defense & Space) as well as all Aerospace products and services, at all levels within the customer’s organization. -Management of broad customer & product service and support offerings for all OEM Platforms in customer inventory. -Responsible for establishing and executing a customer strategy that fits into the overall Honeywell strategy, while serving the customer requirements. -Owns customer business relationship, including the achievement… Show more -Primary focal point for D&S (Defense & Space) as well as all Aerospace products and services, at all levels within the customer’s organization. -Management of broad customer & product service and support offerings for all OEM Platforms in customer inventory. -Responsible for establishing and executing a customer strategy that fits into the overall Honeywell strategy, while serving the customer requirements. -Owns customer business relationship, including the achievement of AOP (Annual Operating Plan) revenue and margin targets, sales and growth, working capital metrics, and maintaining pursuit pipeline through joint working and coordination with the D&S Sales team. -Champions customer concerns and product support issues in partnership with C&PS (Customer & Product Support)team and also be accountable for key program management metrics with assigned customers. -Owns and executes R&O (Repair & Overhaul) activity bringing in appropriate pursuit team support as needed. -Manages overall customer satisfaction management including, quarterly business reviews, account rail, service request, data collection. This includes development of and management of action plans to improve customer satisfaction -Plans, executes, and manages campaigns to retrofit customer fleets with Service Bulletins and RMU (Retrofit, Modification and Upgrades) opportunities-Maintains oversight of HON performance to customer contractual obligations -Supports ACC (Aerospace Credit & Collection) in collections and dispute resolutions -Responsible for influencing all internal functions to ensure customer satisfaction and Honeywell performance including, ISC (Integrated Supply Chain), CSO (Customer Support Operation), Engineering CQM (Certified Quality Manager), ACC (Aerospace Credit & Collection) Participate and lead Product Support Continuous Improvement Programs Show less

Gangnam-Gu, Seoul, Korea

-Developed new business opportunities as well as potential partnerships for different defense intelligence, technology, market, analysis, forecast and GIS data by implementing territory plan and strategic sales plan.-Drove sales account plans and customer profiles by actively participating in sales force automation system which allows systematic report, communication, planning and support of sales cycle.

Greater New York City Area

-Led the sales and business development team that won numerous contracts worth more than USD $125 million. Partners included various Korean government branches such as DAPA and RoK Navy as well as top shipyards in the world: HHI, DSME and HHIC. With special focus in automation and high technology systems in both naval and commercial applications, I managed a team that grew 400% in revenue over 7 years.-Directed and supervised global strategic partnerships to execute and manage various… Show more -Led the sales and business development team that won numerous contracts worth more than USD $125 million. Partners included various Korean government branches such as DAPA and RoK Navy as well as top shipyards in the world: HHI, DSME and HHIC. With special focus in automation and high technology systems in both naval and commercial applications, I managed a team that grew 400% in revenue over 7 years.-Directed and supervised global strategic partnerships to execute and manage various program management milestones such as PDR, CDR, PRR, TRR, MIL-STD testing, commissioning, HAT, SAT, follow up ILS support as well as be part of concept design, basic design, detail design of shipbuilding process. Show less

Greater New York City Area

-Established over 25 teaming agreements with cross-functional international defense and energy industry partners. Formulated more than 20 highly technical proposals and business contracts.-Executed all contractual, financial, technical and administrative negotiations with the RoK Navy, DAPA, and different Korean government branches such as KOTRA, ADD, DTaQ along with top business partners such as major shipyards, Northrop Grumman, L3, Schilling Robotics (FMC Technologies), Exelis… Show more -Established over 25 teaming agreements with cross-functional international defense and energy industry partners. Formulated more than 20 highly technical proposals and business contracts.-Executed all contractual, financial, technical and administrative negotiations with the RoK Navy, DAPA, and different Korean government branches such as KOTRA, ADD, DTaQ along with top business partners such as major shipyards, Northrop Grumman, L3, Schilling Robotics (FMC Technologies), Exelis (Harris), etc. Show less

Greater New York City Area

-Launched innovative sales and marketing programs to generate successful lead-to-contract ratio.-Integrated new client management software to improve client relationships and communications.-Planned specialized open houses, organized real estate seminars and designed innovative marketing ads on local newspapers and direct marketing brochures.

Greater New York City Area

-Managed all aspects of over 40 franchises, which included sales, logistics, legal and internal policy compliancy, marketing plan, and competitor benchmarking.-Fostered new business opportunities by planning various expos and conferences. Designed and executed targeted marketing campaigns such as franchise workshop, grand openings and promotional events.-Developed and implemented new training courses and material to all new franchisees and employees.

Bachelor'S Degree, Management Information Systems

Associate'S Degree, Arts Associate