Jason Nelson Email & Phone Number

Cincinnati, Ohio, United States

• B2B Account Manager acting as point of contact for all business clients and their requests
• Performed cold calls to potential business clients for sales and networking
• Built up the Tayst Coffee customer experience platform to streamline responsiveness
• Built infrastructure for internal operations, i.e. developing and documenting policies and procedures
• Designed the customer journey from discovery to checkout
• Improved the subscriber dashboard to include more information and ability to manage accounts

New York, NY

• Oversaw operations of a 40-person staff
• Operational liaison for all newly appointed fellowship grantees of the organization
• Managed staff and customer requests through a proprietary ticketing platform
• Developed and tracked multi-million dollar operational budget
• Moderator of bi-weekly all-hands meetings between multiple locations
• On-boarding and off-boarding HR liaison for all new and departing staff

New York, NY

-Special events planning including: annual Board and partnership dinners for between 45 people-Administrator for all accounts payable -Performed new hire orientation and paperwork and acted as the HR liaison for all inquiries-Oversaw the opening and implementation of new office for a 12-person staff -Oversaw daily operations including Network support and.

New York, New York, United States

-Assisted in organizing annual Out 100 show including: transportation, deliveries, invitations, and handling VIPs-Oversaw administrative services for large, creative team-Edited, uploaded, and published online video content daily-Respond to e-mail and telephone inquiries regarding technical issues with the video on-demand viewing platform-Writer for.

• Primary function: assure the well-being and maximum productivity of a 200-person staff
• Wrote and regularly updated organizational policies and procedures manual
• Implemented cost saving partnership with American Express travel management
• Data Center planning and maintenance
• Coordinated bi-annual Board Meeting, annual holiday parties, and team retreats
• AP/AR for national accounts (Sprint, Enterprise Rent-A-Car, American Express, etc)