Frank Rivera Email & Phone Number

Stafford, Virginia, United States

Arlington, Va

JCC Account GroupUnited States Air Force | United States Navy | Department of StateCurrently supporting the Department of State (DOS), Information Technology Executive Council (ITEC) as a transformation strategist – Incorporating Agile methodology, Design Thinking and Innovation consulting that facilitate fundamental changes in how DOS conducts business and responds to changes in environment.Served as an Integrated Agile Team (IAT) Lead for the United States Navy N16, 55 to 1 project. Lead several short-term engagements supporting the United States Air Force.Lead Associate – Leading personnel in day-to-day operations. Involved in critical decision activities, including: business development, marketing, and workforce management. Career Manager – driving critical activities for managed personnel around connection, communication, development and administration activities.

Mclean, Va

Department of Homeland Security (DHS) – Transportation Security Administration (TSA)Supported TSA with performance optimization through business transformation and the strategic alignment of their operational efforts. Certified that quality improvement projects were connected to strategic and/or business objectives from all impact perspectives, i.e., TSA Headquarters, Airport (TSA/Airport Leadership), TSA Officers, Airlines and Passengers. Validated the effectiveness of new procedures through pre/post data collection, observation, and analysis. Created communication plans, reports, visuals, presentations and materials, to ensure the promotion of data-driven solutions rather than subjective conjecture.

Mclean, Va

Management Consultant – IT Co-LeadOffice of the DoD Chief Information Officer (CIO)IT Co-Lead for the Office of the DoD CIO in reviews of business processes and supporting systems within the organizations of the Principal Staff Assistants (PSAs) and associated Defense agencies and Field Activities. • Collaborated with PSA representatives to report identified opportunities for cost savings and/or process improvements to senior Department leadership • Facilitated informed decision-making process by delivering advanced analytics to the DoD CIO.OSD Reserve Affairs (RA) – Project LeadProject Lead for ORP’s Yellow Ribbon Reintegration Program (YRRP). Led the analysis and development of the ORP’s 2015 – 2020 Strategic Plan. Incorporated metrics for program controls in support of strategic objectives. Successfully managed and completed, program support and compliance activities, such as: • Organizational Alignment and Business Process Reengineering (BPR) initiatives • DoD Instruction, regulatory compliance, IT funding cycles and program reporting requirements.Management Consultant – Strategy and ChangeInternal Revenue Service | Consumer Protection Agency | Federal ReserveResearched international regulatory framework (Basel III), operational risk management in banking and created awareness information-briefings supporting the Consumer Protection Agency and Federal Reserve. Designed model recommendations and promoted supporting technology, resulting essential to the creation of a knowledge management operations pilot program – increasing standardization and efficiency within the Internal Revenue Service (IRS).

Reston, Va

US Nuclear Regulatory Commission (NRC)Designed a PMO model with an Information Technology Infrastructure Library (ITIL) focus. Aligned the PMO’s Project Prioritization to the NRC’s strategic initiatives, and supporting requirements – including; service catalog, centralized knowledge base and reference point for ITIL Management practices. Served as Project Manager on a change management effort supporting a system refresh for NRC’s Continuity of Operations (COO), “Mobile Desktop.”Federal Deposit Insurance Corporation (FDIC)Program Manager for a Business Support Services (BSS) contract with FDIC. Led a cross-functional team and two subcontracts, in support of a variety of efforts, including; Process Optimization, Portfolio Management, Web Design/Development and Business Object Reporting. Directed support services, and the implementation of optimized processes that resulted in the flawless handling of 192 closings of failed financial institutions.

Fair Lakes, Va

Management Consultant – Project ManagerUS Government Accountability Office (GAO)Advised GAO leadership supporting a strategic reorganization of GAO’s Knowledge Services (KS). Led a cross-functional team supporting KS and served as Project Manager for all of KS’s Electronic Publishing and New Media Support IT projects. Managed a Tier 2 Helpdesk for electronic media and publishing software and hardware support. Directed the implementation of optimized processes, designed solutions that updated practices.

Conus/Oconus

2nd Infantry Division, 5th Cavalry 17th Regiment | 1st Battalion - 101st Airborne/Air Assault Division | Operational Support Airlift Agency (OSAA)Honorably discharged with over nine years of proven leadership and experience. Led Future Operations as NCOIC, managing the execution of local and worldwide missions, for 80 separate units, assigned to OSAA, its Regional Flight Centers, State/Territory Flight Detachments, containing approximately 700 personnel.