To achieve the successful end to end management of resourcing and ensure a high quality affordable service that provides the right recruits at the right time and place, against Service Level Agreements. A key purpose of this role will be to achieve consistency of practice, use of the online resourcing tool to ensure delivery of hires and quality MI that can measure both operational and broader resourcing performance. The role includes volume including growth and new business or specialist niche recruitment activity.

Focusing on a number of branches that needed extra support throughout Peak recruitment for the business. Offering extra advice around attraction and strategy in order to increase candidate pipelines for branches. Creating a report every week for the Board of Directors around these branches and the updates and progress we have made.

Holding consultation meetings with Partners who's branch was closing. Answering any queries that the Partners may have and supporting where required. Also supporting the management team with any queries that come out of the meetings. Collating all communication with the Partner and getting the best outcome for both the Partner and business.

Personnel Support for a project landing in shops, creating Guideline documents to support Partners in shops with relevant changes. Ensuring change is landed correctly and positively to create a confident and happy workforce .

To support the Partner Development department and its customers to deliver effective and efficient course administration and scheduling and to coordinate learning material to support these activities. To own and co-ordinate the administration and scheduling for new events and interventions to ensure a seamless Partner experience.Accountable for understanding the outline of all training courses and having a good knowledge of all PD materials.Resolution of customer queries.Manages a smooth Partner Experience, right from booking to the Partner attending an event. Success factor is right Partner, right venue, right materials, right time, right Facilitator. Coordinates and communicates course joining instructions and pre course work for all PD learning interactions.Coordinaties PD Course nominations.Ensures learning materials are sufficiently stored and delivered to venues on time at minimal cost.Accountable for office covers amongst the PD Coordinator team so that PD offers a consistent customer service to internal teams and the divisions. Undertakes the role of PD Support Duty Manager on a rota basis and creates and manages this rota with fello PD Coordinators.Accountable for co-ordinating and project managing all the admin requirements for each new project.Offering a high level of customer service at internal venues when appropriate. Liaises closely with external venues to ensure a quality Partner experience.Accountables for the housekeeping of the Oracle Learning Management system for booking learning interventions and the costs of delivery and venues within budget.Coordinates all internal/external venue and accommodation bookings and associated contracts.Coordinates and books external suppliers.Secures best return on investment for development interventions.

• Collecting and collating data, including SAE Checklists and Preference Questionnaires from Partners• Inputting data onto system following on from Personnel Consultation meetings• Supporting the Manager, Redeployment Team in providing recruiters with appropriate selection pool information• Supporting the delivery of high quality service to customers by resolving queries in an efficient and timely manner• To provide efficient and courteous first line call handling and email support to Partners• Creation of PowerPoint presentations and Excel spreadsheets with all relevant information for Recruiting Managers• Updating PTP Readiness Team’s Status Report when required• Creating letter templates for Role Managers• Issuing a step by step guide of the PTP Team’s responsibilities for the next Transformation Programme within the Partnership

This was a dual role, in part working with a fellow HR Advisor and reporting to the Managing Director. HR Advisor to Ascombe & Ringland, Russell, Baldwin & Bright, Property Management Team and Head Office. Dealt with all generalist HR issues.• Preparation of offer letters and contracts. Obtain references, collate all necessary documentation, greet new starters and provide induction on first day. Update the new starters spreadsheet.• Creation of leavers letter and updating all relevant systems, including the leavers spreadsheet. Create and update standard templates for use within the company.• Administration – Manage EmTrack system, including holiday, absence and updating of personal information. Issue letters for disciplinary, capability, grievance and appeal meetings. Attend the meetings and take notes when relevant. • Instigated consultation meetings prior to the office move from Henley to Bracknell.• Introduced season ticket loan and created a policy for the Fob system in new building.• Undertook ad hoc projects such as research into Social Media Policy and Lone Working Policy.• Work with Directors and outside Employment Law Company to comply with all employment laws.

• Internal Recruitment – Conducting CV screening and telephone interviews, whilst managing graduate level job adverts, monitoring them and keeping a record of success rates.• New starters and leavers – Preparing contracts and offer letters for HR Manager, apply for references for all junior starters, update Simply Personnel HR system. Collating all necessary paperwork, and greeting starter with a tour and completing all paperwork and basic HR, updating Accounts for starters on payroll. Conducting exit interviews for junior leavers in the business and updating all relevant HR systems and spread sheets.• HR Administration – Manage Simply Personnel HR system, including holiday, absences and change of addresses globally. Work with HR Manager to collate appraisal paperwork, produce absence, holiday and staff turnover reports for management and support external trainer with in-house training. Managing company benefits, keeping HR filing up-to-date and take notes at disciplinary/grievances etc. when necessary.• Research to enable set up of company intranet.• Deliver Summer and Christmas events/parties.• Office and Facilities Management

• My role entailed working as part of a small call centre team of four dealing with two large housing associations - Stadium and Thames Valley Housing Associations• On average 200 calls per day are handled by the call centre and I dealt with approximately 45% of those calls. The target was set at 85% but as a team we regularly achieved 98% call success.• Responsibility for scheduling of jobs and booking appointments with tenants, via telephone and letter. Raise purchase orders and invoices where necessary.• Allocate jobs on Stadium Housing Association’s system ‘Northgate’ to generate a work order number. SLA’s varied from 24hrs to 28 days dependent on severity of fault. • Daily liaison with field engineers via phone, email and texts.• The role required a confident telephone manner to deal with potentially difficult calls and demanded excellent time management skills.• Provided training and on-going support to new starters.

Worked in both the Lounge Bar and Restaurant of the hotel, serving guests at the hotel and responding to any queries or complaints. Then moved into The Poacher's Pub (connected to the Hotel) for the remainder of my time there.