Francisco Rivera Email & Phone Number

Waco, Texas

Waco, Texas

Successfully managed the activities of 12 team members in multiple locations. Reduced amount of employee overtime by 95% by effectively delegating tasks, and correctly scheduling according to customer demand. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Interviewed, hired and trained new quality customer service representatives. Provided a high level of product and leadership support to Coworkers and clients. Effectively communicated with team members to maintain clearly defined expectations. Resolved customer questions, issues and complaints. Turning a constantly under performing store into one of the most profitable stores in the district.

I was in charge of a 7 person team, with a team leader, an assistant team leader, 2 sales associates, 2 loan clerks, and 1 warehouse clerk. My duties as a Store Director, include but not limited to: Driving sales, Customer flow, cash flow, loan amounts, inventory, and jewelry/watch authenticity and value assessment.I had to open and close the store, keep up front making sure the store was fronted, cleaned, and presentable. I greeted all customer at the door, asked questions to see if i could direct them towards the proper location. I was the one who would negotiate loan prices, i would also evaluate the prices on high end watches( Tag Heuer, rolex, omegas, movados), and Diamond assessment. I also made sales by either convincing customers to buy a product or place it in layaway. We had daily pulls for inventory i had to double check all inventory was correct and warehouse was clean and organized daily.

I was a ad typist, i also handled all Spanish speaking customers phone calls or walk-ins. I also made phone calls for bill collecting and renewals.

Bachelor'S Degree, Psychology

Certification, Pharmacy Technician/Assistant