Frank Coon Email & Phone Number

Farmington, MN, US

Farmington, MN, US

Arizona, United States

• Responsible for product management and delivery of client facing technologies supporting servicing websites, SQL environments, SDLC management, and custom system components.
• Oversight and management of SDLC process for SQL and.Net development teams.
• Custom system design of new features targeting multi asset class support.
• Development of formal policies covering incident response, deployment management, and development processes.
• Directly engaged with executive team on a daily basis providing support for project blockers and ownership of solution/resolution paths.

Arizona, United States

United States

Virginia Beach, VA

• Designed, developed, and implemented custom reporting for new client in compliance with contractual requirements.
• Designed and managed implementation of a web-based tool/application supporting operational staff with new contractual requirements related to financial transaction accounting.
• Project lead for implementation of six Black Knight Invoice Products with integration between Invoicing, MSP, and LoanSphere Foreclosure/Bankruptcy.
• Project Designer and Lead for complete overhaul of invoicing product configuration consisting of `40,000 data elements, impacting all lines of business, clients, and vendors nationwide.

• Created solution design and requirements documentation for phased/agile implementation plan with new emerging technology solution impacting the Property Preservation and Inspection business functions.
• Conducted internal acceptance testing for end-to-end solution.
• Supported client user acceptance testing (UAT) as subject matter expert and issue resolution designer.

Greater Minneapolis-St. Paul Area

United States

• Assisted a prominent Servicing company with a review of their default operations teams, tool usage, staff allocations, and KPI performance over a six-week contract which was extended an additional six months.
• Implemented strategic report utilization for core KPI metrics including report development, usage training, and daily monitoring of work impact.
• Held “Interim Bankruptcy Manager” role at request of client during engagement.
• While managing bankruptcy, lead the department to improve KPI performance in all measurement areas as well as reducing existing backlog volumes.
• Transitioned several functions to outsource service providers reducing FTE costs for the department.
• Provided over 50 consultative observations for improvements of which 80% were targeted for implementation during the extended engagement.

Mendota Heights, MN

• Supported product and senior management teams focusing on product redesign, business process re-engineering, risk assessment, product feasibility, and critical issue oversight.
• Completed product redesign plan for 300+ Terabyte national document repository decreasing overall application footprint, data storage, and processing requirements by over 25%.
• Completed strategic analysis for potential vendor partnership including cost benefit analysis, five-year revenue projections, and implementation costs as part of a multi-million-dollar proposal analysis.
• Directed project efforts with focus on long term management strategy and configuration planning to provide consistent environment characteristics across several internal and user acceptance test environments comprised.
• Oversaw the re-engineering of several key business processes reducing risk and FTE costs by more than 50% of support costs.

Mendota Heights, MN

• Oversaw consulting and technology implementation teams for mortgage default related products, client management, pricing negotiations, and team member development. Products ranged from integration components to.
• Organized an aggressive procedure update project to streamline processes and simplify work tasks resulting in reduced training needs as well as cross-team capabilities in addition to staff reductions of 20% across four.
• Designed and delivered a company-wide training program covering the full life cycle of mortgage default business processes with correlation between technology, services, and potential risks. This program included.
• Delivered a presentation of the training program to over 100 conference attendees at the LPS Information Exchange conference including attendance by six of the top 10 mortgage servicing companies in the United States.
• Managed daily work prioritization of three implementation teams and a consulting team with more than 20 professional level employees impacting projects for more than 10 client businesses concurrently.

Mendota Heights, MN

Managed vendor relationship between spin-off division and parent company during transition process of client support processes for more than 20 customer organizations.

Mendota Heights, MN

Directed all technology initiatives supporting mortgage default operations including; application requirements, development life cycle support, prioritization, post implementation and monitoring, client presentation of technology tools, and resource management. Scope of support covered 6 business departments and impacted 20+ clients for the division.

Mendota Heights, MN

• Managed a department of over 90 employees ($3.5 million) across four teams conducting administrative support for over 20 customers within the mortgage servicing space during the highest growth period for the company.
• Delivered technology unveil of a new product integrating third party provided data and new proprietary systems. Presentation included outlining cost benefits and quality improvements to an audience of more than 600.

Mendota Heights, MN

Resource Manager – Manager Bankruptcy Support 2005 – 2007Resource Supervisor – Supervisor Bankruptcy Support 2003 – 2005Team Lead Level – Operations lead 2002 – 2003Business Process Representative 2000 – 2002