Fred West Email & Phone Number

Jacksonville, Florida, United States

Directed the Bank to become more automated, Customer focused and risk adverse by leading ateam of Lean and Risk managers to perform end to end customer and process assessmentsfor the entire bank, deploying optimization, risk and control process models using lean tools such as kaizens, risk reviews and 5S.Identified process gaps/customer pain points performing over 25 Lean Reviews in areas ofCustomer Onboarding, KYC, Fraud, Operations, and HR areas. Transformational improvementsincluded new digital capabilities and controls for Customers in disputes and card block/freeze.

Wilmington, De

Strengthened the Bank's risk strategy by leading a team of Process Managers to train, build and implement well managed processes; successfully implemented several initiatives to comply with OCC, FDIC and internal audit orders including UDAP monitoring, Loss Mitigation, and several Reg process redesigns; simplification and preventative risk are the primary drivers my team considers as we move the Bank to process excellence.

Wilmington, De

Directed a team of Six Sigma Black Belts and process engineers on several successful bank-wide projects enhancing both the Customer experience and the reduction of defect laden processes.