Bud D. Email & Phone Number

Greensboro, North Carolina, United States

Diagnose and repair Windows/ChromeBook units

• Manage/supervise training and monitoring of Tier 1 sales representatives, including coaching (performance improvement), data analysis (number of calls, sales, conversion rates), and investigating sales ‘workarounds’.
• Train new agents on sales process (two weeks), product knowledge, and systems walkthrough to between 5-20 learners per training event (for ~100 total), with >95% retention rate of trainees
• Fielded responses to sales calls (as sales rep), earning top sales of $56K in the first two months of tenure
• Identify and resolve IT issues and resolve upload/download problems

• Tester for video games (e.g., Albion) in development stages, with Sandbox Interactive (SBI; main client); resolve trouble tickets (players, Head of Support, and Quality Assurance) for new versions
• Conducted human resources tasking, including recruiting, interviewing, hiring, and training (on system) a team of 30 members for SI’s IT ticket desk
• Researched, analyzed, and identified payment processing issues via payment processor (payment failure, refunds, game logs), with access to game program via Query Languages (e.g., SQL, Kabana, Lucene) as manager of.
• Researched, analyzed, and identified money laundering and fraud (game players and game currency) via support tickets and log system (data management); identified the money laundering processes used by outside players.
• Managed projects, including ID of potential fraudulent gamers; identified/submitted reports (weekly logs) for follow-up investigation as part of risk management tasking, up to 1,000 users per report; conducted.
• Conducted user account management and email service administration as Tier 1 support, then managed and administrated payment provider administration, fraud investigation and protection, data analysis, user account.

Greensboro/Winston-Salem, North Carolina Area

Sea Girt, NJ

Freehold, NJ

Belmar, New Jersey

• Supervised crew of 20 (temp agency staff) to analyze, identify, and delegate insurance-guided determinations as salvageable or trash on private school property for insurance compensation and remediation (wet = loss or.
• Supervised/communicated with Mexican nationalists as a Spanish-speaking supervisor
• Conducted identification of salvageable technology equipment (e.g., iPads, laptops, computers, printers) with team on school campus and completed contract task in advance of delivery date

Supported restaurant in achieving market leadership, executing efficient, customer-centric front-of-house operations, managing busy patron / wait-service bar and waited tables.Assumed full P&L responsibility for bar cash register, efficiently and accurately executing cash management. Ensured stringent adherence to operating regulations. Thoroughly checked.

• 05/04 – 09/04 and 05/05 – 06/06, Computer Technician, IT Department
• Removed old hardware and computer equipment, conducted PC diagnosis, and replaced with updated, replaced PC parts and components, installed software, troubleshot, and repaired PCs as part of a 2–3-member technology.
• Plan, identify requirements, and architect computer labs from previously non-equipment space (e.g., auto shop class converted to air-controlled computer lab space) for 20 public schools, including running cables from.
• Flashed (reset to factory specs) PCs to prepare for the beginning of the school year, including connection to the district’s server and reinstalling (updating) software and applications such as Microsoft Word, Excel.
• Provided hands-on training to K-12 students and teachers on hardware and software
• Coordinated setup for entertainment venues, including Miranda Sings, Maroon 5, Kelly Clarkson, Vanessa Carlton, The Beach Boys, Frankie Valli, Daughtry, The Four Seasons, Kenny Rogers, and The Moody Blues as part of.