Frank Mendoza, Mba Email & Phone Number

Plano, Texas, Us

Chicago, Il, Us

• Conducted virtual training sessions in partnership with AMA on "GenAI: Strategies and Best Practices" & "GenAI: Personalization in Customer Experience."• Trained over 400 AMA members, making Generative AI more accessible and impactful for their organizations.• Achieved Net Promoter Scores (NPS) exceeding 70%, reflecting high satisfaction and positive feedback.

Portland, Oregon, Us

• As a proud Member of the International Institute for Analytics (IIA) Expert Network, I have the privilege of being part of a leading group of analytics thinkers, dedicated to sharing knowledge and best practices to advance the discipline of professional analytics. Our network recognizes that establishing a successful analytics function requires investment in people, process and technology.• Created thought leadership material in partnership with IIA, including serving as a panelist on "2024 Predictions and Priorities - AI Edition (Dec 2023)."• Provide expert advice and guidance to IIA F500 clients via Inquiry Exchange on various topics, including AI Strategy & Center of Excellence, AI Adoption, Funding Models & ROI Development, Generative AI (GenAI) Value Proposition, and Data Governance & Operating Model.

Pflugerville, Texas, Us

Over the past 9 years, I have partnered with companies such as Kellogg's, Nike, Keurig Dr Pepper, and Beam Suntory to achieve tens of millions of dollars in increased revenue and improved consumer stickiness by accelerating their speed to market, improving forecasting accuracy, boosting product availability, and growing at-home consumption.Results generated for clients:- Advanced analytics capabilities within CPG Global Mktg Org (financial ML Predictive Models - 2-4% impr in accuracy, IoT Analytics Dashboards, Programmatic Mktg - incr 3%+ Rev from existing consumers) - Program managed significant capital investment (>$15M) in Data Science/ Analytics infrastructure for Fortune 200 CPG company (Benefit = $16M+ over 2-3 yr period)- Applied Data Science skills to uncover factors/attributes that lead to healthy/unhealthy customers to reduce customer churn and improve monthly recurring revenue. - Program manage workstream at nationwide cosmetic surgery provider to address client cancellations (developed machine learning algorithms to measure likeliness of cancellation and generated dynamic analytics dashboards)Career Highlight: - Developed Machine Learning solution that achieved 3rd Place in North America for 2018 IBM Watson Build Competition and a semi-finalist in Capital Factory $100K AI ChallengeServices Offered:• Data and Analytics Strategy• Data Governance & Enablement• Customer Experience Analytics• Program Management• Data Visualization StorytellingCase Studies & Recommendations are available at https://catalyticsconsulting.com/case-studies/Data Science Specialties:- Supervised learning, Unsupervised learning- Data Visualization: PowerBI, Matplotlib, Seaborn, ggplot- Customer Health/Churn modeling, Forecasting modeling, Classification modeling- Tools: Python (Jupyter Notebooks, Scikit-learn, Pandas, NumPy); Microsoft (Azure ML Studio, PowerBI, Excel); IBM (Watson Studio, Cognos); Tableau; TensorFlow; SQL

Burlington, Massachusetts, Us

Beaverton, Or, Us

Austin, Texas, Us

Detecting Talent employs the latest and most innovative artificial intelligence solutions to empower Human Resource professionals and Leaders within an organization to understand those individuals most likely to resign and the estimated impact of that resignation.Career Highlights:- Accepted into Capital Factory Accelerator Program Jan 2020- Accepted into DivInc Accelerator Program Nov 2019

Kirkland, Washington, Us

Austin, Texas, Us

New York, Ny, Us

Battle Creek, Michigan, Us

Austin, Texas, Us

Formerly YouEarnedIt acquired by Vista Equity Partners---Development of weekly customer dashboard with organization-wide visibility to customer health and product engagement across 100’s of accountsPivotal role in identifying top 15% strategic accounts based on multi-tiered indicators with an outreach program to reduce churnCommendation for skills in handling complex and enterprise-level customer relationships, as well as for adeptness in providing onboarding experience and enhanced existing customer relationshipsIntroduction of customer service process and practices to enable growth and scale; along with customer success playbook providing templates and timelines which improved on-boarding consistency and cycle time while enhancing the new hire learning curve

St Paul, Mn, Us

Spearheading of more than 200 team members to provide hardware and software technical support within numerous motor vehicle markets Direction to BPO and professional services team to drive long-term retention and profitability with new and existing contractsInstrumental part in implementing ITIL framework across services and supporting COE while developing an incident and problem management functionality enabling closed loop feedbackSuccessful creation of P&L views of existing services portfolio while identifying unprofitable contracts and negotiating terminations and exits, which led to annual savings worth $10MPivotal role in restructuring BPO services along with the introduction of service account managers for governance and life cycle of contracts

St Paul, Mn, Us

Round Rock, Texas, Us

formerly MarketVine by Dell-----Hand-picked selection to participate in a start-up being incubated within Dell with focus on digital advocacy and curation, social media and eCommerceOversight to a team in charge of deployment and technical integration of SaaS solutions within customer e-commerce environmentsAuthorship and implementation of key processes and documentation toward driving scalability and repeatabilityLiaison between clients and internal teams regarding sales, marketing, product development, IT/OPS, and finance to ensure successful delivery of various concurrent engagements.

Round Rock, Texas, Us

Integral part in the introduction and implementation of marketing campaigns to increase lead generation and revenue as well as daily relationships with sales organizationBoosting of awareness and revenue associated with Microsoft XP End of Life program through the creation of sales campaign and education collateral

Round Rock, Texas, Us

Spearheaded a team accountable for the Merger & Acquisition (M&A) post-integration with SMB business including program management, analytics, and business communications in Brazil, Canada, and United States.Driving force in attaining recognition as Best of Breed throughout the entire Dell organization by successfully creating M&A integration methodologyEstablishment of new emerging business sales motion focusing on market-driven outbound campaigns with more than 20% year-over-year growth

Round Rock, Texas, Us

- Supervised global sales integration strategy to track all Go-to-Market functional elements.- Performed updates regarding key integration to executive stakeholders.Leadership in the Dell KACE acquisition to attain 113% of annual sales plan and 250% for scaled annualized revenue

Round Rock, Texas, Us

Strategic management of a large multifunctional team in business requirements gathering, business process documentation, and cross-organizational initiatives while serving as keyperson knowledgeable of business and technologyEstablishment of a customized software field delivery module while overseeing deployment and integration across the global service delivery organizationPivotal role in facilitating decrease in additional annual expenditures worth more than $1M through optimization of Oracle Siebel field delivery module to enable large-scale and sourcing initiativeIntroduction of a governance structure to monitor release management as well as to guarantee successful prioritization and deployment of software defects and change requests across global CRM platform

Round Rock, Texas, Us

- Launched new Global SMB Managed Services / SaaS offering to leverage Dell acquisition of remote management and monitoring service with a revenue potential of $100M+- Partnered with 3rd party service providers to resolve break-fix issues in client environments- Managed virtual teams to align field delivery strategy with Marketing, Finance, Sales & Operations (Service Desk, Network Operations Center / NOC, and Back Office)- Received Dell Winning Culture Award for leading Mid-Market transition from Large Corporate division to SMB division and coordinating Sales, Marketing, Operations, and Finance - 2007

Round Rock, Texas, Us

- Achieved $21.3M cost avoidance across Returns, Concession, and Care operating expenses- Grew Customer Satisfaction scores 10% by instituting best practices- Achieved “Champion Manager” rating in Annual Tell Dell survey

Round Rock, Texas, Us

- Slashed $8.5 Million in recurring annual costs by mentoring multiple Six Sigma initiatives- Increased customer satisfaction rates 50% by identifying root causes and implementing controls- Improved customer resolution 33% by driving adoption of best practices and streamlining previously inefficient programs- Two-time winner of Dell’s prestigious Customer Experience Gold Award (2004; 2005)

Round Rock, Texas, Us

Round Rock, Texas, Us

- Delivered $800,000 in one-time cost savings through cosmetic damage repair and an additional $180,000 in recurring annual savings through storage conversion- Customer Experience Gold Award - 2002

Houston, Texas, Us

Seoul, Kr

Executive Mba

Bs, Mechanical Engineering