Operations Manager
Current
Jul 2024 - Present
AeroLeads people directory · profile
Gabriel Macedo Email & Phone Number
Operations Manager - Performance
at
Monks
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
Operations Manager - Performance
Location
São Paulo, Brazil
Company size
Who is Gabriel Macedo? Overview
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Quick answer
Gabriel Macedo is listed as Operations Manager - Performance at Monks, a with 5 employees, based in São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Gabriel Macedo.
Gabriel Macedo previously worked as Operations Manager at Monks and Operations Manager at Superside. Gabriel Macedo holds Bacharelado Em Administração, Business Administration And Management, General from Fundação Getulio Vargas.
Company email context
Email format at Monks
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Monks
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Profile bio
About Gabriel Macedo
Gabriel Macedo is a Operations Manager - Performance at Monks. He possess expertise in microsoft powerpoint, microsoft excel, microsoft office, microsoft word, strategic planning and 1 more skills. He is proficient in Espanhol.
Listed skills include Microsoft Powerpoint, Microsoft Excel, Microsoft Office, Microsoft Word, and 2 others.
Current workplace
Gabriel Macedo's current company
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Monks
8 roles
Gabriel Macedo work experience
A career timeline built from the work history available for this profile.
Operations Manager
Mar 2023 - Jun 2024
Head Of Operations | Brazil
Designed, built and scaled a data structuring operation from the ground up in under 12 months to 80+ collaborators.Continually improved on processes to achieve 97% quality ratio (critical errors) and an average SLA fulfillment of 98% (menus delivered in under 12 hours).Designed and implemented hiring, L&D, quality, operational and monitoring processes.Leading a remote team of operation managers, associates, transcribers and QAs.Overseeing Google, Meta and LinkedIn ads and job postings to seek high value professionals.Facilitated discussions to help create and legally establish a working brazilian company.Responsible for people and change management initiatives.
Jul 2021 - Dec 2022
Regional Operations Manager Latam @ Uber Eats
Managed budget allocation for customer acquisitionLed multiple A/B tests in LatAm (Argentina, Brazil, Chile, Colombia, Puerto Rico, Dominican Republic)Managed budget distribution, efficiency and optimization for acquisition initiatives.Formulated customer acquisition strategyLiaised with global teams in order to maintain and increase LatAm customer acquisition and retention budget
Sep 2019 - Jun 2021
Senior Strategic Planning Analyst
Focused on the development of customer growth and retention initiatives, budget optimization and randomized experimentation.
Jul 2018 - Aug 2019
Consultant
Participated in 15+ projects across different industries, including Retail and FMCG, Ecommerce, Food Services, Supply Chain/Logistics, Pharma, Agribusiness, Telecom, Manufacturing.Key projects:Part of the team that formulated the 5 year strategy for a Top 3 Brazilian dairy company. This strategy plan was presented to global industry players, leading to a 300m BRL investment in said company.Led an asset recovery project for a national logistics company, ultimately recovering 80m BRL in lost, damaged, stolen or mishandled shipments.Mapped end to end customer satisfaction processes for a multinational telecom company. Proposed and implemented improvements that led to 15% reduced average handle time and higher first touch resolution.
Apr 2015 - Jun 2018
Innovation Analyst
Nov 2014 - Mar 2016
Business Consulting Trainee
May 2014 - Oct 2014
Team & coworkers
Colleagues at Monks
Other employees you can reach at monks.co.uk. View company contacts for 5 employees →
JP
Juliana Prado
Colleague at MonksSão Paulo, Brazil
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DM
Diana Murguía
Colleague at MonksMexico City, Mexico
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FA
Florencia Arduino
Colleague at MonksArgentina
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MB
Madhuri Bharade
Colleague at MonksCanada
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MA
Mell Alemán
Colleague at MonksOrizaba, Veracruz, Mexico
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CM
Charlotte Mceleny
Colleague at MonksSingapore
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VZ
Vanessa Zhou
Colleague at MonksGreater Melbourne Area, Australia
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CB
Chad Bergeson
Colleague at MonksSalt Lake City, Utah, United States
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PF
Parveen Farooq
Colleague at MonksQuetta, Baluchistan, Pakistan
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KE
Katherine Ellen
Colleague at MonksGreater Sydney Area, Australia
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Juliana Prado
Colleague at MonksSão Paulo, Brazil
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DM
Diana Murguía
Colleague at MonksMexico City, Mexico
View →
FA
Florencia Arduino
Colleague at MonksArgentina
View →
MB
Madhuri Bharade
Colleague at MonksCanada
View →
MA
Mell Alemán
Colleague at MonksOrizaba, Veracruz, Mexico
View →
CM
Charlotte Mceleny
Colleague at MonksSingapore
View →
VZ
Vanessa Zhou
Colleague at MonksGreater Melbourne Area, Australia
View →
CB
Chad Bergeson
Colleague at MonksSalt Lake City, Utah, United States
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PF
Parveen Farooq
Colleague at MonksQuetta, Baluchistan, Pakistan
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KE
Katherine Ellen
Colleague at MonksGreater Sydney Area, Australia
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2 education records
Gabriel Macedo education
Bacharelado Em Administração, Business Administration And Management, General
Ignite, Ux Design
FAQ
Frequently asked questions about Gabriel Macedo
Quick answers generated from the profile data available on this page.
What company does Gabriel Macedo work for?
Gabriel Macedo works for Monks.
What is Gabriel Macedo's role at Monks?
Gabriel Macedo is listed as Operations Manager - Performance at Monks.
Where is Gabriel Macedo based?
Gabriel Macedo is based in São Paulo, Brazil while working with Monks.
What companies has Gabriel Macedo worked for?
Gabriel Macedo has worked for Monks, Superside, Woflow, Uber, and Grupo Boticário.
Who are Gabriel Macedo's colleagues at Monks?
Gabriel Macedo's colleagues at Monks include Juliana Prado, Diana Murguía, Florencia Arduino, Madhuri Bharade, and Mell Alemán.
How can I contact Gabriel Macedo?
You can use AeroLeads to view verified contact signals for Gabriel Macedo at Monks, including work email, phone, and LinkedIn data when available.
What schools did Gabriel Macedo attend?
Gabriel Macedo holds Bacharelado Em Administração, Business Administration And Management, General from Fundação Getulio Vargas.
What skills is Gabriel Macedo known for?
Gabriel Macedo is listed with skills including Microsoft Powerpoint, Microsoft Excel, Microsoft Office, Microsoft Word, Strategic Planning, and Planejamento Empresarial.
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