- Management, training and support for the Bills & Payments team with critical cases (Reclame Aqui, Bacen, Consumidor.gov, Procon)- Data analysis and daily report of sensible cases to stakeholders (amount, most critical, SLA)

- Provided customer support through chat, email, and phone (Squad Payments);- Support to the Ombudsman team with sensible cases about credit card, payments and fraud;- Provided training and support of new employees and third-party members (BPO);- Community engagement with the Nucommunity management team

Filhos da Rua are a hip-hop collective who organizes jams, battles and workshops around the city of São Paulo. Between 2016 - 2018 it was awarded by Programa VAI, a city hall program who finance cultural activities and collectives in the city.My role was:- Producer- Videomaker- Financial management

Street Son are a breaking crew/dance company awarded between 2014-2015 by Programa VAI, a city hall programm that finance cultural activities in the city.My role was:- Promoted dance shows through th city by social media (Facebook, Instagram)- Writed about the process on a blog (wordpress)- Financial management http://ciastreetson.wordpress.com/https://www.facebook.com/streetsoncia