Garth Miles Email & Phone Number

Vancouver, Canada Area

Extract, Tranform, Load data between TELUS Health Electronic Medical Systems -- primarily Wolf and MedAccess. Process review and improvement.

North America (From A Home Office)

Implemented, upgraded, and enhanced the Lagan customer relationship management system and its data for city and state governments for clients throughout North America.Upgrades: Toronto, ON; Minneapolis, MN; Ottawa, ON; Berkeley, CA; Winnipeg, MB; Waterloo, ON; Oshawa, ON; Buffalo, NY; and Charlotte, NC.Implementations: LA County, CA

North America (From A Home Office)

Worked with customers to ensure the successful delivery of Engagement Mangement Government implementation or upgrade, and to advise the potential technical direction based on the customers needs and best practices.In 2014, Verint acquired the operating assets of KANAhttps://en.wikipedia.org/wiki/Kana_Software

New Orleans, Louisiana

• A full redesign and implementation of a new 311 Customer Service Center (NOLA 311) for the City of New Orleans, LA using Lagan’s CRM software. Participated in all phases of implementation for this enterprise-wide CRM and work-order management application.• Business Process documentation and redesigno Participated in the capture of 25 operational business processes for the Department of Public Works, Department of Sanitation, Code Enforcement and Emergency Operations Center.o Facilitated the change management process for City departments to integrate the 311 call center and Lagan CRM application into existing business processes resulting in a smooth implementation and limited loss of productivity during the implementation• Designed and implemented almost all Lagan configuration objects for Lagan CRM, including script flow, eForms, and escalations.

Vancouver, British Columbia, Canada

• Implemented, and sustained, Vancouver 3-1-1 Contact Centre using Lagan’s CRM software.• Addressing specialist• Developed and supported City’s GIS system, both front and back end, for over a decade.• Collaborated on Hansen and Lagan CRM systems integration, analysis and implementation• Configured, enhanced, and extended Lagan CRM software for 311 usage• Consulted with City departments and gathered requirements, defined goals and reviewed results for 311 processes• Worked closely with Business Analysts and Developers to resolve technical issues, develop new processes, and deliver solutions for the 311 Call Centre• Designed standards and specifications for 311 and Access Vancouver• Drafted Analysis, Design and Specification documentation

Vancouver, British Columbia, Canada

Unix (AIX) and Windows (2000/2003) Systems Administrator for GIS group, with a healthy helping of past GIS Systems Analysis and development experience added to the mix.

Programmer Analyst with a GIS focus

Burnaby, British Columbia

IT Consulting, with a distinct GIS slant.

Systems Analysis, configuration, and System Administration, mentoring

Milton Keynes, United Kingdom

GIS Software Development and Customization specialist

GIS Systems Analysis and programming

B. Sc., Computer Science Co-Op, Faculty Of Engineering

Software Engineering major

Associate Of Engineering

University previously known as University College of the Cariboo, and before that Cariboo College

Ongoing Education