With TraceGains food, beverage, and dietary supplement companies can:Innovate Faster: Accelerate time to market with increased efficiency and speed at every stage of product development.Increase Insight: Achieve complete line of sight into operations, suppliers, and product development processes.Work Smarter: Digitize and standardize all quality and compliance documentation in one platform, accessible from anywhereFor TraceGains I lead all the post sale functions:● Customer Success Managers● Customer Implementation● Technical Support● Customer Education

Lead team developing and managing the Customer Success portfolio inclusive of Professional and Support Services roadmap and existing global P&L● Launched evergreen system, performance guarantee, and price protection programs for Flash portfolio, enablers for the 400% year over year product growth rate● Drove transformational initiatives generating $24M in annual savings

Useful helps small and midsize enterprises gain unprecedented visibility and control of their mobile workforces through iOS apps.Owned product management and service strategies.● Developed strategies to scale customers● Implemented systems for sales pipeline management, support call management, and marketingcampaigns● Manage the agile planning process including; voice of customer, wireframes, story development,prioritization of bugs and features, build and release testing for 10 separate software releases● Managed beta customer implementation and production experiences

Built new function with accountability for improving customer experience, developing reference accounts, and generating sales opportunities for cloud-based healthcare supply chain automation software.• Lead a team which achieved renewal rates exceeding 99% • Implemented strategies which immediately improved customer satisfaction scores by 15%• Developed over 40% of the company's reference accounts

Lead integration of Sun Services portfolio with Oracle Services strategy.• Facilitated announcement of new services portfolio within 90 days of acquisition• Simplified pricing for customers while retaining revenue• Enhanced revenue by eliminating less-profitable services while maintaining quality of customer service

Managed P & L for portfolio with $4B annual revenue including product lifecycle management, and marketing of Support Services, Professional Services, and Remote Managed Services portfolios.• Catapulted portfolio revenue by 100% in face of concurrent revenue declines across company• Expanded gross margins on Support Services by 15 pointsSignificantly improved customer service and captured $750M in business by launching Managed Services Site Support* Lead large teams (up to 40) of Group and Product Managers

Expanded Services business among channel partners with focus on reducing channel conflict, enhanced business propositions, and simplified processes. Built relationships with North American distributors and strategic resellers. • Improved service to channel partners and reduced business cycle time by 30%• Escalated channel revenue by 25%

Sun Microsystems* Product Line Manager* Manager Services AlliancesSilicon Graphics (SGI)* Product Line Manager* Product Manager* Industry Marketing Manager