Operations Manager reporting to the President, managing a team of 200 employees and a $525M portfolio with $65M in annual sales. Responsible for driving standards, operational improvements, communications, schedules, performance goals, and P&L targets.Customer and Employee Support: Provides comprehensive support to customers and employees within the Department of State and Department of Defense, domestically and internationally.Global Technical Support: Leads a team delivering technical program support services and international development worldwide.Leadership Development: Mentored 5 Program Managers to manage budget, scope, and schedule using Project Management Professional standards. Established financial and operations briefs to track key metrics of orders, sales/revenue, profit/margin, customer satisfaction, and SOFT reporting.Risk and Opportunity Management: Created standard Risk and Opportunity Matrices for each program, identifying essential practices and processes for Program Manager success.Communication and Strategic Planning: Conducts division-wide tag-ups to share statuses, lessons learned, and concerns, bi-weekly program tag-ups for organizational initiatives on customer satisfaction and operations. Facilitates daily scrums as needed to address urgent concerns.Business Development: Established a business pipeline generating tenfold revenue growth by leveraging existing contacts and forging new relationships to identify opportunities.Cross-Functional Collaboration: Balances efforts across multiple functional support teams and Centers of Excellence (COE), including Operations, Finance, Contracts, Legal, and Procurement.International Program Support: Supports program efforts with foreign entities such as law firms, banks, immigration authorities, subcontractors, and vendors.Stakeholder Engagement: Consistently supports multiple project teams and engages with internal and external stakeholders.Government Security Clearance: Top Secret Clearance.