Gary Jackson Email & Phone Number

Preston, GB

Cardiff, Wales, United Kingdom

Recruited to establish, lead, and develop strategic and operational teams and services that enhance the client experience and contribute to achieving the business's mission, goals, and growth plans.My approach to delivering this involves creating and translating cutting-edge strategies, using insights to shape the client journey at every touchpoint, and.

London, United Kingdom

Supporting and guiding the business in terms of customer experience, commercial performance and future ambitions

London, United Kingdom

Advisor to Awards International on their Customer Experience strategy and practice

United Kingdom

Recruited to set up, lead and develop multifaceted strategic and operational services to the Group for customer experience, insight, communications and ESG, which influence achievement of Group strategic ambitions, change and transform operational services. The team and I achieve this by creating and translating sector leading strategies - using insights.

National

Recruited to set up, lead and develop strategic services to the Group for customer experience, insight & social value, which influence achievement of Group strategic ambitions, change and transform operational services. The team and I achieve this by creating and translating sector leading strategies - using insights and scrutiny to shape the customer.

Sheffield, United Kingdom

Recruited to lead all aspects of Customer Experience and Client Relationship Management, this board level role involved; leading a customer function (across ten UK wide contracts) including a divisional contact centre, developing and translating customer strategy into operational delivery, defining, implementing and out-performing industry performance.

Warrington, United Kingdom

• Responsible for all aspects of customer service, community engagement and communications this leadership role involved; leading a team of managers (across functions & regions), shaping and implementing service.
• Successfully integrated new and established business units into the customer structure
• Co-created a strategic alliance with the client and formed part of the leadership team
• Improved performance results – 23% reduction in customer contacts year on year
• Outperformed customer satisfaction target by 28% year on year

England, United Kingdom

Recruited to ensure day-to-day delivery of all customer operations activity. This leadership role involved; leading customer service managers across EMEA countries, strategy development, key account management, managing a contact centre, people management, design & achievement of KPI’s, customer journey mapping and managing financial controls for.

England, United Kingdom

Recruited to ensure day-to-day delivery of all customer operations activity. This leadership role involved; leading Customer Service Managers, resource planning, recruitment, people management, achievement of KPI’s, process improvement and managing financial controls for operational unit cost centre.Main achievement;- Played pivotal role in integration of.

Lancaster, United Kingdom

Responsible for; managing a team of Analysts and developing and publishing all Customer Operations performance reports.

Post Graduate Diploma, Business Management

Bsc (Hons), Business Studies