Gaston Irby Iii Email & Phone Number

Pensacola, Fl, Us

Connecticut, United States

• Coordinate project activities to ensure timely completion and adherence to project timelines.• Communicate effectively with stakeholders to understand project needs, goals, and requirements.• Assist in project planning, including scheduling meetings and allocating resources.• Track project progress and provide updates to the project management team.• Proactively identify and resolve issues that could impact project timelines.• Collaborate with project managers and team members to ensure alignment with project objectives.

Connecticut, United States

Proactively Resolving Technical Issues: Actively troubleshoot and resolve technical product issues through diverse communication channels like calls, tickets, and live chat, consistently allaying client frustrations and reinforcing their trust in the product/service.Enhancing Support Processes: Collaborate on the development and refinement of policies and procedures, integrating client insights to streamline support processes. This approach ensures more efficient client issue resolutions and overall service improvement.Efficient Queue Management: Effectively prioritize and manage support queues, guaranteeing timely responses and resolutions aligned with service-level agreements. Uphold high service standards, meeting client expectations, and fostering a dependable support environment.Cross-Functional Collaboration: Collaborate across departments, adeptly handle escalated issues, and contribute to significant client projects. This collaborative effort facilitates comprehensive client support and successful project outcomes through effective teamwork and coordination.Facilitating Team Alignment: Orchestrate weekly stand-up meetings to promote transparent communication and collaboration among team members. This initiative fosters a cohesive team environment, ensuring alignment on tasks, goals, and updates, thereby boosting team efficiency in addressing client needs.Jira for Bug Tracking: Employ Jira for efficient bug tracking, streamlining the identification and resolution of issues to enhance overall product/service quality.

• Streamlined team productivity by managing a Trello board and assigning tickets to individual team members• Presented wireframes, prototypes, and UI designs to the stakeholder to gather feedback and ensure alignment with project requirements, resulting in a more effective and user-friendly end product• Improved quality assurance by debugging and redeveloping testing protocols using Jest • Refactored login authorization testing component from Okta to Auth0 after discovering authorization errors, using Jest for improved testing• Re-developed and styled a responsive login component utilizing HTML, CSS, and Javascript, resulting in a visually appealing and user-friendly interface

Fairhope, Alabama, United States

• Mentored and trained the bar team of approximately 5+ members and delegated tasks for optimal service• De-escalated customer complaints, ensured an enjoyable guest atmosphere, and increased annual sales by 10%• Designed cocktails for events and leveraged specialized bartending techniques to ensure 100% client satisfaction• Liaised with clients for event coordination to ensure desired objectives were achieved• Anticipated risks and implemented creative solutions to ensure smooth, quality services

Foley, Alabama, United States

• Managed inventory and orders to maintain service fulfillment while reducing inventory losses by 3%• Effectively managed store operations, including breaks and opening/closing, within the designated time frames• Balanced the store safe and registers, and made bank deposits, maintaining all monetary policies• Trained new employees as baristas and supervisors, bringing them up to the standard of our team

Sydney, New South Wales, Australia

• Chapter designer & content manager• Liaised with vendors and catalogue managers, ensuring accuracy and quality of data

Full Stack Web Development

https://www.bloomtech.com/ Full Stack Web Development program with a focus on HTML, CSS, JavaScript, React, Node, Express, Cypress, Yup.

Diploma Of Education, Communication, General

https://hillsong.com/college/ A secondary school focussed on both personal and team leadership.