Gaurav Singh - Csm®, Mba Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Prepared short, medium, and long-term forecasts, metrics, and models to reduce credit & collection risks contributing to involuntary churn and overall bad debt for the customer segments.
• Designed business, financial and customer related KPI dashboards and presented data driven results to C-suite Executives which significantly helped decision making and improved customer onboarding operational.
• Led special projects as per the strategic plan and involved in the… Show more
• Led special projects as per the strategic plan and involved in the technical aspect of the solution design.
• Validated and verified customer usage, fraud risk, credit limit monitoring, Bad Debt ageing, Credit Operations & Collections, and policies. Show less

• Understand business and seek out innovative opportunities and new business initiatives as per strategic vision across telecom operations in 14 countries in Africa for Mobility(GSM) and Airtel Mobile Money (FinTech).
• Acted as a subject matter expert (SME) in developing and managing effective and efficient innovative business strategy, customer insight solutions, digital experience, and technology solutions.
• Implemented and oversaw problem correction, data flows, and operational… Show more
• Implemented and oversaw problem correction, data flows, and operational workflows which drove operational efficiency. Show less

• Project delivery using Agile framework with Scrum Master Certification (CSM), considering requirement, targets, scope, time, quality, budget and successfully leading all phases of diverse technology projects.
• Led teams to deliver on IT systems upgrade, integration and project deployments for customer lifecycle from Sales Acquisition, Order/Contract Creation and Fulfilment, Service Provisioning, Product/Service Usage.
• Led teams to deliver on IT systems upgrade, integration and project deployments for customer lifecycle from Sales Acquisition, Order/Contract Creation and Fulfilment, Service Provisioning, Product/Service Usage.

Kuwait

• Performed relative maturity assessment; helped client in capitalizing on opportunities to improve revenue capabilities which resulted in direct improvement of the bottom-line revenue.

Kuwait

• Responsible for driving end-to-end marketing strategy, value stream mapping, process mapping with functional stakeholders from various departments-marketing, product team, sales and distribution, finance, IT.

• Collaboration across all the sectors through Service Manager for Philips Electronics globally as per IT service management (ITSM) activities described in the ITIL best practice.
• Worked for process areas of incident and problem management, change management, escalation management, release management to benefit the client.

• Performed operational maintenance and testing of independent validation projects and responsible for delivering zero-defect applications on projects worth USD 10 million.
• Worked progressively in quality assurance, application development, test design and execution for the successful lifecycle (SDLC) of the project.

Master Of Business Administration (M.B.A.), Marketing & Finance

Bachelor Of Engineering (Be), Electronics And Communications Engineering

Activities and Societies: * Member of Indian Microelectronics Society * Convenor Young Turks Society * Indian National Science Congress