Gavin Pearson Email & Phone Number

Redcar And Cleveland, England, United Kingdom

Marske-By-The-Sea, England, United Kingdom

During the pandemic, I adapted to changing circumstances by working as a self-employed courier. This experience honed several valuable skills:Time Management: Effectively managed and scheduled multiple deliveries daily to ensure timely service.Problem-Solving: Addressed and resolved delivery issues promptly, ensuring customer satisfaction.Adaptability: Quickly adapted to varying routes, customer requirements, and logistical challenges.Customer Service: Provided excellent service, maintaining professionalism and reliability in all interactions.While my courier role was rewarding, my passion for data analysis remains strong. I am now pivoting back to my career in data analysis, eager to apply my enhanced skills and expertise to new challenges.

Stockton-On-Tees, England, United Kingdom

Maintain Website content descriptions, images, and search engine optimisation. Analyse and report on traffic flow and the performance of Google shopping campaigns. Extracting data from XML and CSV files, using VBA and Excel to transform data and import in-house bespoke inventory/sales database and update e-commerce website.Produce monthly sales & customer satisfaction reports using Excel (Pivot tables and Charts) for the company accounts manager and directors. Management of marketing database, creating email newsletters and postal mail shots.

Stockton-On-Tees, England, United Kingdom

Daily management of email, telephone, postal and face to face enquiries; achieved through taking ownership to deliver solutions that meet the needs of all key stake holders. Organisation of filing system to track and manage enquires (Outlook 2010 & Mail Merge) and recording enquires and logging outcomes (Excel 2010 & Word 2010).Created custom VBA solution within Excel to compile online auction sales item titles from extensive Auctioneers/Toy Specialist sales descriptions to maintain Search Engine Optimisation.

Stockton-On-Tees, England, United Kingdom

Managing and mentoring a team of data entry clerks and back-office administration staff, reporting to the general manager, company directors and responding to clients.Ensuring all workflows completed to agreed contractual deadlines whilst monitoring KPI’s and producing management reports using Excel 2010/VBA/Crystal Reports/Sage/Adobe Complete PDF.

Stockton-On-Tees, England, United Kingdom

Using emotional listening and conflict resolution techniques to negotiate and to retain customer loyalty, whilst maintaining KPI’s and call volume targets.

Taking inbound sales and customer service enquiry calls for the Shop Direct Group. With the aim to give the customer a world class level of service whilst meeting KPI’s on sales and financial service products. Processing debit/credit card payments via bespoke in-house Customer Relationship Management tool.

Hartlepool, England, United Kingdom

Monitor daily performance and provide support contract managers to achieve staffing levels to maintain KPI for all inbound contracts within the company’s portfolio.Recording & reporting all absences, planned holidays and off-line training 1-2-1 time, whilst monitoring agent activity data via the Employee Workforce Management tool. Monitoring and reporting on call volume data and utilising MS Office 97/2003 - Excel/VBA/Word/PowerPoint/Outlook to produce daily reports.Managing Real Time Adherence (CustomerView, Real Time and Agent Administrator), managing available resources appropriately and Negotiating shift changes, producing data/graphical information detailing staffing levels.

Middlesbrough, England, United Kingdom

The company created this role with funding from the client due to work carried out on my own initiative to solve a problem with their hardware, resulting in an additional team being created. Duties included writing training material/knowledgebase articles around Broadband/PC/Network support and delivering 1-2-1 coaching or multiple training groups.Providing 2nd line support and rising trouble tickets to 3rd line. Testing & trialling new services new products and reporting to project teams.

Middlesbrough, England, United Kingdom

This role involved providing staff, management and the client with prompt, professional and accurate information, using technical knowledge gained and the resources within the company to help in the diagnostics of complex problem solving.

Data Analytics - Powerbi

Bachelor Of Technology - Btech, Mechanical Engineering