Greg Cording Email & Phone Number

San Francisco, CA, US

Super lucky to describe our cool Talkdesk Architecture to prospective Clients/Partners, providing problem solving and exploration of Integration Patterns to unlock business value.Honoured to support our incredible Solution Engineers with Architecture related training (Talkdesk Architecture Certified), and supporting them during complex telephony and.

London, GB

• Reporting to the Vodafone UK IT Domain Lead for CX & Contact, I provided Contact Centre / Unified Communication Design, Strategy and Implementation leadership for new solutions and services integrated with the Customer.
• Analysis of customer requirements.
• Solution determination.
• Presentation of IT Design Assessment to Architecture Review Board.
• Translate requirements into High Level Design (HLD) / collaboration with vendors on HLD.
• Implementation and Risk Mitigation Planning (migrations, number porting, Test & Turn-up).

Dallas, TX, US

• Reporting to the Director of Global Engineering and accountable to the Chief Voice Architect I provided Unified Communication Design and Implementation leadership for EMEA and Americas Voice Transformation Projects.
• Capture of customer requirements through interview with Business analyst.
• Analyses of Avaya or Cisco UC and Network architecture through GUI, CLI, Netbrian etc. for configuration discovery, including CUCM (device pools, configuration of existing Voice Gateway (H323, MGCP, Voice PRI FXS, FXO.
• Translate requirements into High Level and Detailed / Low Level Designs for Enterprise Voice platforms based on Cisco Unified Communications Manager (CUCM) and or Avaya Aura Communications Manager (ACM), including.
• Implementation and Risk Mitigation Planning (migrations, number porting, Test & Turn-up)
• Implementation support and Triage of issues such as 802.1x Authentication (EPoL, SSL), QoS related, use of Wireshark pcap and analysis.

Dallas, TX, US

• As trusted Senior IPT Project Engineer to American Express Account I provided EMEA focused Project Engineering and Operational Support of the Avaya and Cisco IPT Architecture.Tasks include:
• Collaboration with HP and Amex Voice Architect peers in cutting new designs, additions and refinements of Amex Enterprise voice architecture.
• Solution Design and Technical Lead resource for new and additional Avaya IPT Solutions within the American Express Enterprise Voice Core, interfacing directly with the Amex and HP Voice Architects.
• Contact Centre ACD Vectoring Call Flow Design, Implementation and Operational Readiness Testing.
• Mentoring peers on Avaya IPT including IP Network Region Design (H.323 Alternate Gatekeeper List considerations), Call Admission Control, IP Phone/Gateway Registration Loading across Port Network Gatekeeper resources.
• Generate both High and Low level IPT Project Solution Designs for Implementation.

Dallas, TX, US

IPT Project Lead for Sun Microsystems Next Generation Office in Paris France, Planning and execution of Phased migration from Legacy TDM Avaya G3r to Cisco Unified Communications Manager and Cisco Unity Connection 7.x for 600+ users, MGCP Media Gateway Integration, H.323 Gateway Trunking to Avaya Communications Manager 3.x Hub Sites, H.225 Trunking to.

Dallas, TX, US

Working within the EMEA LCM as a contact consultant I delivered customer focused Project and Operational support of the global voice network for Sun Microsystems Inc.My role was primarily a project engineering however I also assist the front line operations team with fault finding, MACs, tier 3/4 escalations to Avaya.Projects have included:Avaya SIP.

Integra Networks PLC, an Avaya Gold Partner for the installation and maintenance of Avaya Network Alchemy Argent Branch and Argent Office IP-PBX’s. The Argent product (which has now been replaced by Avaya IP office) incorporated an ISDN30 and ISDN2e ISDN/WAN router, integral 10/100Meg switch, Caller ID enabled POTS blades expandable up to 180 ports.While.

Indeserve is a National Organization costing of 16 regional offices providing expertise in the Telecommunication Industry. Technical Services provided cover: -Network installation support and Management, such as Structured Cabling solutions (Krone ™ Installer of the Year 1999), Server-LAN-WAN installation and support.Provision of Network Services for.

Docklands, VIC, AU

N. James Communications is an N.E.C approved supplier in the installation and maintenance of their PABX products. During my employment with N.James I was involved in the installation and commission of the NEAX 7400 ICS 120 P.A.B.X incorporating On-Ramp PRI, In-Dial, and PSTN network connectivity.Duties included: - Identification of network services in.

Tie/Communications Inc. was a manufacture of the ONYX and Buscom product family of PABX systems and sponsor of the Jordan F1 Team.My position of Field Service Engineer and dedicated System Engineer for the Jordan F1 Team included fault diagnostics and repair, technical support, installation and commission projects incorporating site surveys, customer /.

Kista, Stockholm, SE

The two Ericsson’s projects consisted of the Construction of the AXE10 Digital switch to replace the old Analogue TXE 4 exchange.Duties included assistance in the construction of the AXE10 switch, (JIFF) jumpering and termination of the new MDF (either Wire-wrap soldered or A8 Punch-Down), cut over of exchange services to users and recovery of old jumpers.

Totnes, Devon, GB

West Devon Borough Council comprises of two site’s, with the head office located in Tavistock with 250 users utilizing Novell 3.11 Server, Ethernet network with IPX and TCP/IP protocols, 3Com ECS LinkBuilder Hub with Cat5 structured cabling, Fibre links to outbuildings with 3Com mini hubs providing Fibre to UTP connectivity, BT Kilostream for WAN access to.

London, GB

Implementation of British Telecom Projects at various site’s through out Cornwall with one of the largest projects being the roll out of the new Featurenet system replacing the old Meridian switch. Duties included secondary site survey to identify and resolve problems with the installation of proposed voice Network.Installation of cable and containment.

Munich, DE

Implementation of various large scale projects with the installation of Cat5 UTP and Fibre Optic Networks, these primary networks being FDDI and Ethernet.Duties included secondary site survey to identify and resolve problems with the commission of proposed network.Installation of Physical Network Topography support of Network Specialist in the.

Hnd, Telecommunications Engineering

Diploma, Engineering