Gem Mauricio Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

* Executed 10 12-week implementations (5 more by end of Q3 2022), a 9-week project, and a site-add as sole consultant* Contrive solutions for client needs regarding product configuration, workflow design, business management strategies, and accounting* Published 3 client-facing manuals on key system features and peer reviewed 4 others* Developed an.

Chicago, Illinois, United States

• Orchestrated 6 project go-lives in under 6 months by coordinating team schedules, drafting meet agendas, and ensuring client readiness; assisted in 1 go-live as a supporting trainer
• Taught client frontline staff their workflows in newly acquired software via an online learning management system and remote workshops
• Advised client of industry best practices to inform their internal, frontline policies and site configuration
• Drafted and peer reviewed client manuals and internal… Show more
• Drafted and peer reviewed client manuals and internal documents, such as new hire onboarding guides and organizational materials Show less

Elmhurst, IL

• People Management Development
• Interviewed over 30 applicants and onboarded 8 new hires
• Wrote the company’s first ever onboarding manual; updated the associate handbook from its 2011 version; and created a living document titled The Guest Services Encyclopedia for my agents to use a reference guide
• Conducted regular evaluations to gauge my agents’ performance and coached them through their professional development, offering practice interviews and resume… Show more People Management Development
• Conducted regular evaluations to gauge my agents’ performance and coached them through their professional development, offering practice interviews and resume workshopsOperations
• Facilitated guest relations to serve two goals: to generate consistent revenue for the company, using occupancy, ADR and RevPAR as metrics; and to create a warm, welcoming environment for our guests, reflected in our.

New Haven, Connecticut

• Sales
• Persuaded Yale alumni to contribute to the university’s fundraising campaigns, amassing over $350k in under 3 years
• Raised average $900 per hour by end of employment
• Regularly garnered over 50% of total nightly revenue as the program’s highest performing caller
• Improved personal performance statistics every year of my employment, raising over $85k more my final year than I did my first year and increasing my conversion rate by over 50% in the same time… Show more Sales
• Improved personal performance statistics every year of my employment, raising over $85k more my final year than I did my first year and increasing my conversion rate by over 50% in the same time frame

New Haven, Connecticut, United States

• Choreography & Management
• Choreographed & advertised the first Danceworks piece to reach over 100 subscribers, which became the most subscribed-to dance on Yale University's campus
• Coordinated music, costumes, lighting, and stage design for 15 end-of-semester performances for audiences of up to 300 people
• Taught choreography to classes of up to 30 dancers
• Coached novice dancers through learning the fundamentals of dance and honing their technique and stage presence… Show more Choreography & Management
• Coached novice dancers through learning the fundamentals of dance and honing their technique and stage presence skills

Bensenville, IL

• Assignments and Research
• Prepared and completed 4-6 immigrant petitions per week for submission to the Department of Homeland Security
• Researched the politico-economic conditions of clients’ home countries to compose arguments against their deportation
• Studied individual case files to check for accuracy, missing information, and areas in need of bolstering
• Specialized in U-visa petitions and assisted in D.A.C.A. petitions, adjustments of residency status, petitions for… Show more Assignments and Research
• Specialized in U-visa petitions and assisted in D.A.C.A. petitions, adjustments of residency status, petitions for naturalization, etc. Writing & Communications

Schiller Park, Illinois

• Supervisory & Managerial Accomplishments
• Oversaw reception operations, such as managing registers, regulating inventory, and setting front desk work schedules
• Designed and implemented improved internal processes, including credit card authorization procedures, a park-and-fly service, and internal communication systemsGuest Services
• Welcomed and accommodated over 100 guests per day, including local travelers, flight attendants, and international visitors
• Engaged with… Show more Supervisory & Managerial Accomplishments
• Engaged with guest feedback in person and through online channels such as Medallia, Expedia, Google, etc.