Gerardo Silva Email & Phone Number

Calgary, Alberta, Canada

Red Deer, Alberta, Canada

• Consistently offered professional, friendly and engaging customer service• Managed time effectively to ensure multiple guest’s are attentively cared for • Ensured the guest is familiar with all amenities available• Worked efficiently as a team member to ensure operations flow correctly • Followed department policies, procedures and service standards, including all safety policies • Applied problem solving skills and problem solving process according to the company policy… Show more • Consistently offered professional, friendly and engaging customer service• Managed time effectively to ensure multiple guest’s are attentively cared for • Ensured the guest is familiar with all amenities available• Worked efficiently as a team member to ensure operations flow correctly • Followed department policies, procedures and service standards, including all safety policies • Applied problem solving skills and problem solving process according to the company policy when it is necessary Show less

Calgary, Alberta, Canada

Helped employees plan and book tripsEnsured that all business trips that employees take are planned out, and all bookings are madeKept everything organized in the order to be successful and kept everything on timeEnsured that employees are registered for the appropriate conferences or meetingsReceived and processed employees inquires by phone calls and emails Created and sent to hotels employees sign in sheets Processed credit card payments Provided excellent service… Show more Helped employees plan and book tripsEnsured that all business trips that employees take are planned out, and all bookings are madeKept everything organized in the order to be successful and kept everything on timeEnsured that employees are registered for the appropriate conferences or meetingsReceived and processed employees inquires by phone calls and emails Created and sent to hotels employees sign in sheets Processed credit card payments Provided excellent service in order to build strong relationship with the employees Show less

• Communicated effectively with other functions to ensure accuracy in order• Attended to details ensuring setups were within required perimeters • Followed all company safety and security policies and procedures; reported accidents, injuries, and unsafe work conditions to manager as well as completed safety training and certifications. • Provided exceptional customer service and with attention to company standards and expectations • Worked effectively as a team… Show more • Communicated effectively with other functions to ensure accuracy in order• Attended to details ensuring setups were within required perimeters • Followed all company safety and security policies and procedures; reported accidents, injuries, and unsafe work conditions to manager as well as completed safety training and certifications. • Provided exceptional customer service and with attention to company standards and expectations • Worked effectively as a team member to ensure common goals were achieved• Managed time to keep everything on time before, during, and after the event • Applied problem solving skills to react quickly and efficiently to any uncommon situation Show less

Maracaibo, Venezuela

• Diagnosed, prevented, and treated problems related to teeth and mouth tissue.• Performed corrective surgery on gums and supporting bones to treat gum diseases.• Extracted teeth and made models and measurements for dentures.• Developed customer service strategies to increase patients' retention.• Hired and supervised Dental Clinic staff.

Maracaibo, Venezuela

• Developed sales strategies, goals and implementation of plans with a sales team. • Analyzed and evaluated competitors to develop new sales strategies.• Maintained excellent customer relationships.• Evaluated customers’ needs and requirements to recommend and quote appropriate product and/or service.• Acted as the liaison between business owners and decision makers on behalf of the company.

Global Tourism Management And Marketing, Global Tourism Management And Marketing, Diploma

Bachelor'S Degree In Dental Science, Dentistry