I am a passionate dynamic Director of Operations with a strong background in general management, operations and the delivery of 5 * luxury customer experiences.I am able to assess the health of the hotel,I formulate plans that focus on mitigating operational risks and implements robust control structures that deliver transparency and financial integrity. I am able to integrate the day-to-day operations across front of house, F&B, housekeeping, field guides, maintenance and security. I am able to deduce commercial and operational information, turn around underperforming entities and establish financial stability.I am a ‘people leader’, who effectively communicates, manages and leads by example. I have outstanding communication and interpersonal skills; with the ability to build trust and influence senior level stakeholder decisions.
Al Maha Luxury Collection Desert Resort & Spa
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Director Of OperationsAl Maha Luxury Collection Desert Resort & Spa Nov 2020 - PresentResponsible for the strategic optimisation and commercial development of a 5* luxury Resort & Spa. Ensuring operational excellence and best practice applications across the resort facilities.Collaborating on the division the hotel’s operating model polices & procedures and set out the 2-5 year commercial business plan.Translating the Hotel strategy into practical milestones, supporting the General Manager and managing a team of 10 + heads of department.Assessing the hotel’s performance, monitoring overall operating costs and assessing feasibility on promotional and guest-focused initiatives.Responsible for operational efficiency and service delivery of the hotel & services, ensuring the hotel facilities meet and exceed guest expectations.
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Operations ManagerAl Maha Luxury Collection Desert Resort & Spa Jan 2013 - Oct 2020Responsible for the day to day management of the hotel and leisure facilities.Assessed the hotel’s performance, monitored overall operating costs and assessed feasibility on promotional and guest-focused initiatives.Ensured all health & safety protocols were adhered to and in compliance to legal regulations.Responsible for the manpower planning, training and team development; ensured the team was always resourced.Full department P&L responsibility and executed monthly management reports that outlined the departments performance.
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Senior Field GuideAl Maha A Luxury Collection Desert Resort & Spa Dec 2011 - Dec 2012Responsible for the development and execution of a newly re-defined field guide strategy, programs and day-to-day operations.Set out innovative field tours, set out operations standards and drove new customer centric experiences. Ensured the successful launch of customer centric experiences.Constantly evaluated KPI’s, performance metrics, revenues, and expenses. Implemented remedies that supported and strengthen operations and improved overall performance. Recruited a team and set out skills development programs that encouraged employees to grow and develop.
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Game RangerIdwala Game Reserve & Ivory Tree Game Lodge Sep 2009 - Dec 2011Responsible for the execution of game safari programs, route plans and field operations. Ensured all standards of safety were adhered to; by both field guides and guests.Welcomed guests and communicated safari options and timings. Ensured all guest needs were accommodated.Executed educational programs on animals within the reserves and promoted conservation programs.Managed the overall operations and logistics that support the safari camps, guest activities and overall customer service of the lodge.
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Stock & Data ControllerGroup 4 Securicor Nigeria Limited Feb 2007 - Feb 2009Supported the annual sales and account management strategy, which focused on new business accounts.Managed the new client onboarding process, monitored service level agreements and followed up on project deadlines.Provided monthly reports into the senior management team; outlined an overview of the department’s activities, forecasts, insights, and provided technical expertise on key accounts.
Gerhard Erasmus Education Details
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Westford School Of ManagementBusiness Administration -
Stonebridge CollegeProject Management
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Stonebridge CollegeOperations Management
Frequently Asked Questions about Gerhard Erasmus
What company does Gerhard Erasmus work for?
Gerhard Erasmus works for Al Maha Luxury Collection Desert Resort & Spa
What is Gerhard Erasmus's role at the current company?
Gerhard Erasmus's current role is Director of Operations at Al Maha, a Luxury Collection Desert Resort & Spa.
What schools did Gerhard Erasmus attend?
Gerhard Erasmus attended Westford School Of Management, Stonebridge College, Stonebridge College.
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Gerhard Erasmus
Information Technology Infrastructure Architect At Fnb South AfricaCity Of Johannesburg -
3oneandonlycapetown.com, apexalliance.eu, buccara.com
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