Elevating the customer success team and overseeing the management of large accounts, my leadership has been marked by significant achievements:- Successfully led and executed over 300 deployments between 2020 and 2023.- Streamlined deployment processes, reducing time to value by 30%, with current timelines averaging around 8 weeks.- Achieved an outstanding 500% increase in Net Revenue Retention (NRR) from 2020 to 2023.- Maintained an exceptional customer retention rate of 98% during the same period.Implemented a customer-centric methodology firmly grounded in Kaizen, Value Stream Mapping (VSM), and a commitment to continuous improvement. This approach has been pivotal in fostering a culture of excellence and efficiency within the customer success team.In collaboration with the product team, I have played a key role in aligning our product strategy with customer satisfaction. This involves close cooperation to ensure that our products not only meet but exceed customer expectations, facilitating a seamless transition from a High Touch to a Tech Touch model. The integration of these strategies has been instrumental in driving overall customer success and loyalty.

Harmonization and improvement of Information System within the different facilities. - Implementation of Infor M3.- Design and apply common KPI's for division- Improve and deploy BI tools

Sap Consultant: TMA on SAP MM, FI and CO for Nina Ricci, Jean-Paul Gauthier, Carolina Herrera, Paco Rabanne (PUIG GROUP).Consulting: supply chain digital transformation for small business

Project manager, implement complete packages of information system: ERP + POS + BI for the following customers: Danone, Decathlon, Hertz, Renault, VW, Michelin, Carrefour, Mr Bricolage.Key roles: Redaction of IS specifications, planning and monitoring projects, relationship with business partners, data migration, software customization.

SAP consultant in a full SAP integration for USA (5 sites) and Brazil (3 sites). Key roles: Redaction functional and technical specification, test and integration of specific development, SAP customizing (PP, MM, WM), data migration, key-users training, BI deployement.

ERP and kaizen manager for production control and logistics efficiency to fit SAP standards for Atsugi plant.Key roles: Team leader for improvement workshop. Tools: pull flow (kanban), VRO (visual Re-order), QRQC (quick response quality control), logistic sequencer. Set-up SAP processes of MRP, MPS and SIOP, deployment and end-users training.Results: inventory reduction form 18 days to 9 days

SAP consultant in a full SAP integration for Japan (2 sites) and China (1 site)Key roles: Team leader for improvement workshop. Tools: pull flow (kanban), VRO (visual Re-order), logistic sequencer. SAP customization (PP, MM, SD, EDI) and end-users training.

Project manager: Reorganization and adaptation of production system from 240 to 110 staffs for Sandouville plant. Key roles: Workshop leader. Tools: Pull flow Kanban, line feeding, logistic sequencer, Hoshin, SMED.