Germain Lavalade Email & Phone Number

San Diego, Ca, Us

Austin, Texas, Us

Elevating the customer success team and overseeing the management of large accounts, my leadership has been marked by significant achievements:- Successfully led and executed over 300 deployments between 2020 and 2023.- Streamlined deployment processes, reducing time to value by 30%, with current timelines averaging around 8 weeks.- Achieved an outstanding 500% increase in Net Revenue Retention (NRR) from 2020 to 2023.- Maintained an exceptional customer retention rate of 98% during the same period.Implemented a customer-centric methodology firmly grounded in Kaizen, Value Stream Mapping (VSM), and a commitment to continuous improvement. This approach has been pivotal in fostering a culture of excellence and efficiency within the customer success team.In collaboration with the product team, I have played a key role in aligning our product strategy with customer satisfaction. This involves close cooperation to ensure that our products not only meet but exceed customer expectations, facilitating a seamless transition from a High Touch to a Tech Touch model. The integration of these strategies has been instrumental in driving overall customer success and loyalty.

Austin, Texas, Us

Paris, Fr

Harmonization and improvement of Information System within the different facilities. - Implementation of Infor M3.- Design and apply common KPI's for division- Improve and deploy BI tools

Sap Consultant: TMA on SAP MM, FI and CO for Nina Ricci, Jean-Paul Gauthier, Carolina Herrera, Paco Rabanne (PUIG GROUP).Consulting: supply chain digital transformation for small business

Le Lamentin, Martinique, Mq

Project manager, implement complete packages of information system: ERP + POS + BI for the following customers: Danone, Decathlon, Hertz, Renault, VW, Michelin, Carrefour, Mr Bricolage.Key roles: Redaction of IS specifications, planning and monitoring projects, relationship with business partners, data migration, software customization.

Courbevoie, Île-De-France, Fr

SAP consultant in a full SAP integration for USA (5 sites) and Brazil (3 sites). Key roles: Redaction functional and technical specification, test and integration of specific development, SAP customizing (PP, MM, WM), data migration, key-users training, BI deployement.

Paris, Île-De-France, Fr

ERP and kaizen manager for production control and logistics efficiency to fit SAP standards for Atsugi plant.Key roles: Team leader for improvement workshop. Tools: pull flow (kanban), VRO (visual Re-order), QRQC (quick response quality control), logistic sequencer. Set-up SAP processes of MRP, MPS and SIOP, deployment and end-users training.Results: inventory reduction form 18 days to 9 days

Paris, Île-De-France, Fr

SAP consultant in a full SAP integration for Japan (2 sites) and China (1 site)Key roles: Team leader for improvement workshop. Tools: pull flow (kanban), VRO (visual Re-order), logistic sequencer. SAP customization (PP, MM, SD, EDI) and end-users training.

Nanterre, Île-De-France, Fr

Project manager: Reorganization and adaptation of production system from 240 to 110 staffs for Sandouville plant. Key roles: Workshop leader. Tools: Pull flow Kanban, line feeding, logistic sequencer, Hoshin, SMED.

Master'S Degree Computer Science, Information System, Supply Chain

Master'S Degree Computer Science, Information System, Supply Chain Management