Service Desk Specialist
208880 Stone Oak Pkwy
• Creating Tickets Via Service Now, to Resolved at the desk or to be tasked to different departments• Trouble shooting issues involving customer’s accounts, utilizing Active Directory 2003 and 2010. Unlocking User/Admin/Service accounts, password resets (for Admin accounts). • Trouble shooting issues for internet connectivity, outlook use, and share drives, Network Printers, scanners, and Iphones/Ipads/Androids to utilize OWA access.• Experience trouble shooting via remote using Dameware, Ultra VNC, Windows Remote Desktop, Joined meetings via VPN, and Joinme.com.• VPN setup for user’s personal desktop’s & laptops, as well as Remote desktop, to allow them to work from home.• Account Mgmt. – Creating, extending, and disabling Contractor accounts. Disabling and re-enabling (rehires) full time employees. • Able to trouble shoot Outlook 2k, 2003, 2007, and 2010 for connectivity or activity issues.