Gilberto Santos Email & Phone Number

Waterloo, Ontario, Canada

Sao Paulo, Sao Paulo, Brazil

- Support for the trading environment, including connectivity, FIX services, application and infrastructure monitoring, and utilizing tools such as Datadog, Kibana dashboards, Grafana, Amazon CloudWatch, and FixView.- Collaborate directly with development teams.- Support to trading and risk desks.- Order Management System (OMS) and Risk Management System.

São Paulo, São Paulo, Brazil

- Validation of the trading environment, including services, platforms, and FIX connections.- Management of trading and post-trade services effectively.- Maintain a stable and fast environment for the broker by collaborating with development and infrastructure areas.- Integration of multiple FIX services.- Support for the top trading platforms available in.

São Paulo E Região, Brasil

- Operating desk support.- Support to institutional and retail broker clients.- Enable new clients for trading, DMA and CARE flow.- Monitoring of services and FIX connections.- Platform management (hiring, maintenance and billing).- Operational main screens/trading platforms: RoboTrader, GL Valdi Trader, ePuma, EMSX, Tradebook, Profit, TT, Tryd and Home.

São Paulo E Região, Brasil

- Execution of tests to validate the environments used by our clients (Brokers).- Monitoring FIX sessions (availability, latency and message flow).- Customer service for the Proximity Colocation structure.- Creation and execution of queries in the database (Microsoft SQL Server) to extract requested reports for the PQO.- Gateway FIX (Care Order, DMA Order.

São Paulo E Região, Brasil

- Support hardware and software on desktops, laptops and printers.- Operating System Support: Linux and Windows.- Technical support to the main systems used by the company in more than 160 franchises.- Resolution of service tickets focused on fast and objective service.- Installation and configuration of PostgreSQL and creation and execute queries.- Remote.

São Paulo E Região, Brasil

- Assembly and maintenance of wired and wireless networks.- Maintenance and configuration of software and computers (desktops and laptops).- Microsoft Office Support 2007/2010/2013.- Managing email accounts.- Security: access control, firewall and antivirus.

São Paulo E Região, Brasil

- Support for Microsoft Project and Microsoft Project Server.- SharePoint development in Microsoft environment.- Read and interpret source codes in HTML and JS for minor changes and adaptations.- Creating and executing SQL queries.

São Paulo E Região, Brasil

- Face-to-face and remote support for users.- Microsoft Active Directory: Permissions, User Creation, and GPOs.- Facilitator for system improvements.- Telecom support.- Networks: cabling, configuration and maintenance.- Hardware and software: desktops and laptops.

São Paulo E Região, Brasil

- Support for operating systems: Windows XP, Vista and 7.- Face-to-face and remote support for users.- Assembly, maintenance and configuration of computers.- Support for the Microsoft Office suite.- Microsoft Active Directory.- Follow-up on the review and updating of operational procedures.- Symantec Ghost for creating disk images and deploying on multiple.

São Paulo E Região, Brasil

Technical support (hardware and software), preparation of labs (configuration and installation) for IBM Training, Oracle, PMI, Microsoft, Java and others.

Computer Systems Technician, Information Technology Infrastructure And Services, 3.63

Academic Award: DISTINCTION

University Pathway Program, Academic English

Full-time, Level PW 3.3

English, English Language

General English Language Course of 30 lesson periods a week from 09/04/2018 to 04/05/2018 at Eurocentres Cape Town

Systems For The Internet, Information Technology

Technology in Systems for the Internet.

Computer Technician, Information Technology

High school technical with focus on information technology.