Kelly Zhu Email & Phone Number

- Produced reports showcasing innovative R&D endeavours for diverse science and technology clients, covering topics such as cloud computing, machine learning, automated drug discovery and electromechanical systems- Bolstered customer delivery operations during peak claim volumes by consistently generating 3-4 reports weekly while adhering to strict deadlines, achieving $2M+ in tax credits for clients- Developed internal documentation detailing claim preparation procedures… Show more - Produced reports showcasing innovative R&D endeavours for diverse science and technology clients, covering topics such as cloud computing, machine learning, automated drug discovery and electromechanical systems- Bolstered customer delivery operations during peak claim volumes by consistently generating 3-4 reports weekly while adhering to strict deadlines, achieving $2M+ in tax credits for clients- Developed internal documentation detailing claim preparation procedures through ConfluenceTechnologies used: Google Workspace, Confluence Show less

- Crafted comprehensive written materials for the entire CNC machine customer journey, including general inquiry responses, knowledge base resources, community announcements and technical support documentation, disseminating information to 2K+ active users- Collaborated with engineers to delineate complex machine workflows and validate documentation accuracy - Spearheaded the development of customer success and technical support initiatives, integrating Zendesk ticketing system… Show more - Crafted comprehensive written materials for the entire CNC machine customer journey, including general inquiry responses, knowledge base resources, community announcements and technical support documentation, disseminating information to 2K+ active users- Collaborated with engineers to delineate complex machine workflows and validate documentation accuracy - Spearheaded the development of customer success and technical support initiatives, integrating Zendesk ticketing system and implementing troubleshooting best practices based on customer feedback Technologies used: Zendesk, Wordpress, Google Workspace, Adobe Illustrator Show less

- Designed and prototyped first iteration of SnapPea consumer flashlight product, utilizing industrial design concept to develop mechanical assembly and evaluate tolerance stack-up- Conducted teardowns of competitor products to examine design features, manufacturing methods and bill of material costs- Reviewed and redesigned client's CAD concept to improve injection molding manufacturability and assemblyTechnologies used: Creo Parametric, Gantt Chart

Toronto, Canada Area

- Supported Manufacturing team in production of smart home products through mechanical testing, quality auditing and SOP documentation- Drove root cause investigation of PCB quality issue, using root cause analysis methods to analyze customer ticket reports and return merchandise authorizations, in consultation with electrical engineers, product designers, manufacturer and customer success representatives- Organized and conducted DVT/PVT sample inspection sessions to determine… Show more - Supported Manufacturing team in production of smart home products through mechanical testing, quality auditing and SOP documentation- Drove root cause investigation of PCB quality issue, using root cause analysis methods to analyze customer ticket reports and return merchandise authorizations, in consultation with electrical engineers, product designers, manufacturer and customer success representatives- Organized and conducted DVT/PVT sample inspection sessions to determine manufacturing defects of product and packaging- Designed and conducted physical experimentation to determine ideal wall mounting methods for smart home product accessory- Developed, tested and documented internal QA processes for consumer-facing app through ConfluenceTechnologies used: Microsoft Office Suite, Solidworks, Zendesk, Confluence Show less

Etobicoke, Ontario, Canada

- Worked in Hardware Engineering team to support continuous improvement initiatives for vinyl record pressing machines- Drove engineering design changes through ECO process, from inspection to CAD revision, documentation and release- Designed prototype pneumatic arm for integrating flatness sensing feature on WarmTone pressing machine- Performed deflection tests and calculations for initial prototype validation- Managed and implemented design revisions of… Show more - Worked in Hardware Engineering team to support continuous improvement initiatives for vinyl record pressing machines- Drove engineering design changes through ECO process, from inspection to CAD revision, documentation and release- Designed prototype pneumatic arm for integrating flatness sensing feature on WarmTone pressing machine- Performed deflection tests and calculations for initial prototype validation- Managed and implemented design revisions of electrical enclosures for new machines in production - Co-ordinated and implemented BOM structure changes through ERP/PLM systemTechnologies used: Solidworks, Microsoft Office Suite Show less

Markham, Ontario

- Designed and fabricated fixtures to secure light pipes onto testing and pattern printing jigs to ensure accuracy and repeatability of results- Modelled fixture components using Creo Parametric for 3D printing- Conducted optics tests for product validation of ambient lighting prototypes using photometric and colorimetric measurement instruments, such as illuminance colour meter and integrating sphere- Operated and maintained 3D printers and light pipe inkjet printer

Waterloo, Ontario

- Developed experimental procedure for manufacturing lead zirconate titanate (PZT) for energy harvesting applications- Researched material and process parameters required to achieve high porosity PZT for direct ink jet printing

Burlington, Ontario

- Designed guarding, safety and I/O features for electro-mechanical quality check system for tolerance verification of automotivepretensioner tubes- Modelled sheet metal components and produced drawings in Solidworks for prototype system- Produced iterations of pretensioner platen design using 3D printer for optimal fit and positioning- Fabricated components using mill, MIG welder and plasma cutter

Waterloo, Ontario

I am always excited to show how awesome engineering is to young, curious students. At my first co-op placement, I had the opportunity to design and teach lessons on electrical and electronics engineering, in a fun and hands-on approach. - Produced learning modules involving Arduino and breadboarding for hardware-based camp - Built and tested various circuits (amplifier, dark-activated circuit, sound-activated circuit) for circuit prototyping lessons - Instructed… Show more I am always excited to show how awesome engineering is to young, curious students. At my first co-op placement, I had the opportunity to design and teach lessons on electrical and electronics engineering, in a fun and hands-on approach. - Produced learning modules involving Arduino and breadboarding for hardware-based camp - Built and tested various circuits (amplifier, dark-activated circuit, sound-activated circuit) for circuit prototyping lessons - Instructed students on fundamental electrical engineering principles and applications Show less

Certificate, Managing Customer Service

Bachelor Of Applied Science (B.A.Sc.), Mechanical Engineering

Activities and Societies: Waterloo Engineering Society

High School Diploma

Activities and Societies: Model United Nations club, debate club