Gillian Harris Email & Phone Number

As the Director of Engineering and Distribution Optimization at Diameter Services, I help utilities implement Advanced Distribution Monitoring (ADM) strategies. My work involves leveraging smart metering, pressure and acoustic monitoring, and predictive analysis to optimize water distribution systems. I also review utilities' data management practices, ensuring they effectively use the data they have to drive decision-making. By focusing on improving system performance, reducing water loss, and… Show more As the Director of Engineering and Distribution Optimization at Diameter Services, I help utilities implement Advanced Distribution Monitoring (ADM) strategies. My work involves leveraging smart metering, pressure and acoustic monitoring, and predictive analysis to optimize water distribution systems. I also review utilities' data management practices, ensuring they effectively use the data they have to drive decision-making. By focusing on improving system performance, reducing water loss, and enhancing operational efficiency, I support utilities in meeting regulatory requirements, achieving financial efficiencies, and promoting sustainability.In addition, I guide clients through the change management process, helping their teams adapt to new technologies and operational strategies. By ensuring leadership commitment and aligning stakeholders, I facilitate smooth transitions and help organizations achieve their goals with minimal disruption.For more information: https://diameterservices.com/ Show less

Beamsville, Ontario, Canada

• Lead Public Works Operations and Operational Engineering teams addressing all Right-of-Way operations, water, storm and sanitary utilities, environmental monitoring and engineering support to all departments in Town. • Lead corporate compliance, health and safety and asset management staff.• Lead Corporate Asset Management and GIS Development• Key member in successful re-organization of Public Works department resulting in increased productivity, coordination with other… Show more • Lead Public Works Operations and Operational Engineering teams addressing all Right-of-Way operations, water, storm and sanitary utilities, environmental monitoring and engineering support to all departments in Town. • Lead corporate compliance, health and safety and asset management staff.• Lead Corporate Asset Management and GIS Development• Key member in successful re-organization of Public Works department resulting in increased productivity, coordination with other departments and overall staff satisfaction• Co-Lead for Corporate Strategic Initiative Project. Includes review of both corporate and community needs for today and the future. Considerations for growth, • Key member reviewing and coordinating sale of surplus properties.• Member of CLT and AD team responsible for development of 10 Year Capital Budget, and annual operating and capital programs for approval. • Initiate and Lead development of defined State of Good Repair Programs for sanitary sewers, sidewalks, roadside safety, bridges and culverts. Currently developing stormwater SOGR program. • Key Member is development of Town funding applications. Played major role is securing larger single infrastructure investment for Town’s Shoreline Roads program. • Prepares and contributes annual reporting for all applicable agencies• Managing staff within both unionized & non-unionized environments• Review and support complex development and permit applications relating to water, sanitary, storm and environmental concerns.• Council relations including preparing reports and presentations, presenting to Council and responding to enquiries and complaints Show less

Beamsville, Ontario

• Successfully transitioned role from a sole focus on water and wastewater operations to providing strategic leadership for environmental management, climate change and water and wastewater related operations, programs, and projects• Co-Lead of the Asset Management Plan Update• Manage group responsible for operation and maintenance of water & sewer assets• Review and support complex development and permit applications relating to water, sanitary, storm and environmental… Show more • Successfully transitioned role from a sole focus on water and wastewater operations to providing strategic leadership for environmental management, climate change and water and wastewater related operations, programs, and projects• Co-Lead of the Asset Management Plan Update• Manage group responsible for operation and maintenance of water & sewer assets• Review and support complex development and permit applications relating to water, sanitary, storm and environmental concerns• Member of EMT responsible for development of 10-Year Capital & 3-Year Operating budgets• Lead for Water & Wastewater Rate Study & Financial Plan Update• Member of Niagara Wet Weather Management Committee focused on the reduction of SSO/CSO through the elimination of I/I• Lead I/I investigation and basement flooding reduction programs• Initiated and provide leadership for the development of the State of Good Repair program to extend service life, reduce I/I and provide capacity to support growth• Member of the Region lead Niagara Irrigation Strategy Committee intended to provide agriculture in Lincoln, St. Catharines and NOTL with non-potable irrigation sources• Manage/oversee projects related to water, sanitary, green infrastructure/LID, environmental contamination and shoreline protection• Lead and support staff in grant applications• Lead staff in development and implementation of Corporate Climate Adaptation Plan • Council relations including preparing reports and presentations, presenting to Council and responding to enquiries and complaints • Transitioned department from paper and excel based data management to current, traceable and user intuitive alternatives• Prepares and contributes annual reporting for all applicable agencies• Managing staff within both unionized & non-unionized environments• Participate in On-Call Supervisor rotation which covered addressing municipal emergencies across all departments• Lead Town-wide water meter replacement and AMI program Show less

Role included technical evaluation, design, and project management for drinking water, stormwater, and wastewater projects for all phases from need assessments to construction support. Also included stakeholder communications and management, project planning, QA/QC, and business development. Project experience included: linear works covering surface water intakes, collection (trunk and local), distribution, transmission; treatment works including wells, surface water treatment and wastewater… Show more Role included technical evaluation, design, and project management for drinking water, stormwater, and wastewater projects for all phases from need assessments to construction support. Also included stakeholder communications and management, project planning, QA/QC, and business development. Project experience included: linear works covering surface water intakes, collection (trunk and local), distribution, transmission; treatment works including wells, surface water treatment and wastewater treatment plants; and stormwater management for construction and long term management of large scale transportation (highways and rail) projects. Show less