Gillian Porter Email & Phone Number

United Kingdom

Remote

Dubai, United Arab Emirates

Dubai

Dubai

As Project Manager with Red Door Events in the Middle East office I was responsible for through the line delivery of projects of various sizes for a wide variety of clients and working alongside the Operations Director on large-scale projects in the Middle East. Red Door Events is an accomplished organiser of sporting events globally. Over the past 10 years, we have worked on large scale sporting events in the Middle East, Asia and Europe.Red Door Events specialises in devising and designing bespoke partner activations that bring brands to life. Our concepts are first devised, then documented and put into a 2D visual and then 3D (if necessary). The concepts are derived from a mix of the clients requirements, the target audience, the budget and the desired outcome.

Dubai, Uae

Main point of contact for the Dubai Netball League's press and media activities including sponsorship. Weekly updates of results and fixtures on the DNL website using Wordpress and also any news or upcoming events. Social media & digital communications management including DNL Twitter, facebook, Instagram.

Dubai

• Manage day-to-day client projects through the studio, brief, review, present and deliver• Drive business development with prospective new clients, identify opportunities and initiate action• Managing a portfolio of accounts• Achieving revenue targets• Maintaining and building relationships with existing clients• An appreciation of marketing in solving business problems and maximizing opportunities• An understanding of marketing and branding strategy• An understanding of internal processes / an ability to learn and apply quickly

Over the past two years I have established and developed the position of client manager at BioVault, the largest private human tissue processing and storage bank in the UK. Working within this unique company has allowed me to build on existing experience and develop skills across various areas; Communication and InterpersonalDeveloped and expanded on excellent interpersonal skills through working alongside colleagues and Company Directors. Independently managed the company's portfolio of International Corporate Clients. Experienced in dealing with wide variety of clients from various fields ranging from Medical Practitioners to International clients from Europe and the Middle East, taking into account cultural and language differences.Experienced in communicating via a range of media - telephone, Skype, email, fax.Lead the continuous improvement activity of Client Management via Client Reviews.Line management experience through managing Administrative Assistant. Data ManagementResponsible for data entry and verification of complex data into the Management Information System and Excel spreadsheets. Solely responsible for the production and collation of reports for presentation and distribution to company directors and international clients in a timely manner.Project Support and Time ManagementProvided project support of various new business projects.Provided front-line support for the company's bespoke Management Information System and assisted in development to provide for changing requirements including for external clients.Managed a database of Management Information System usability issues and change requests in order to track and report changing requirements. Responsible for coordination of International shipments QualityIn depth understanding and implementation of the company Quality Management System vital to working in the private medical sector.

As a patient coordinator I was part of a team responsible for providing a professional level of customer service and support across regional accounts to ensure that patients and dietician's needs were met. During my time at Nutricia I was awarded the highest rating in my Personal Development Review which was assessed against the company's Key Performance Indicators.Effectively managed an individual caseload of patients using the Homeward Enteral Feeding system whilst delivering quality customer experience through a range of communication media. Facilitated prompt and accurate responses to patient, Nurse and Dietetic queries. Ensured that information held within the company Management Information System was accurate.Contributed towards the profitability of the business through personal control of working capital. Effective liaison at all levels internally and externally.

Deal with new and existing claims received either by telephone, correspondence received, faxes or e-mail. Assist accounts handlers in compiling updated claims experiences and communicating with customers. Ensure deadlines adhered to by prioritising own workload.

Outbound sales in call centre environment. Individual and team targets and objectives to achieve. Dealing with customer enquiries and assisting with products and services.